It's not hard to use design to make a brand look better, to make it more distinctive. But if that distinctiveness isn't fueled by a powerful understanding of what's going on in your customers head you're wasting your money.Conch Associates are a nimble, Manchester headquartered design agency. We are big and small brand experienced and have local, national and international clients. We believe great design can be brand transforming, but only when it is rooted in deep customer insight. We marry such insight to inspiring creativity and award winning design craft. We will interrogate customers, staff and stakeholders to ensure we have a competitive and differentiating positioning that is then brought to life through outstanding design and imagination.As a result our work makes a significant difference to customers, brands and their commercial performance.