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Converz Analytics

Nijmegen, Netherlands
AI that makes customer conversations understandable and measurably improves service
Converz Analytics — Improving customer service with AI Converz Analytics helps organizations improve customer service with generative AI. The platform supports customer contact employees, managers, and team leaders by automatically recognizing and making essential moments in conversations insightful. Services Detection of crucial conversation moments, automated support for evaluation forms, and concrete, action-oriented feedback for employees. Approach Conversation data is translated into directly applicable insights: making visible what can be improved and how that is achieved. Value More efficiency for managers, targeted development for employees, and measurable improvement of customer contact.
5 people in their team
Speaks English, Dutch
Sortlist member since 2025
Founded in 2020
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Services

5 services offered by Converz Analytics

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  • Description
    We bouwen generatieve-AI oplossingen die cruciale gespreksmomenten herkennen, evaluatieformulieren invullen en direct actiegerichte feedback leveren voor betere klantenservice.
    Skills in Artificial Intelligence (2)
    ChatGPT ConsultingAI Customer Service
    Learn more about Artificial Intelligence
  • Description
    We vertalen gespreksinzichten naar digitale strategieën en Zendesk-integraties, zodat managers sneller overzicht hebben en evaluaties geautomatiseerd worden.
    Skills in Digital Strategy (2)
    Zendesk ConsultingDigital Marketing
    Learn more about Digital Strategy
  • Description
    We ontwerpen conversatiemarketing en automatisering die medewerkers gerichte feedback levert en klantcontact meetbaar verbetert met onze AI-gedreven aanpak.
    Skills in Marketing (2)
    Conversation MarketingMarketing Automation Consulting
    Learn more about Marketing
  • Description
    We bouwen CRM- en platformintegraties die gespreksdata vertalen naar toepasbare workflows, zodat teams direct werken aan verbeterpunten.
    Skills in Software Development (1)
    CRM Consulting
    Learn more about Software Development
  • Description
    We analyseren gespreksdata en leveren dashboards met KPI's en aanbevelingen, zodat ontwikkeling van medewerkers meetbaar en gericht plaatsvindt.
    Skills in Web analytics/Big data (2)
    Analytics ConsultingData Analysis Consulting
    Learn more about Web analytics/Big data
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Team

5 members in Converz Analytics's team

StoryToen we Converz Analytics in 2020 in Nijmegen begonnen, wilden we één ding: klantgesprekken begrijpelijk en bruikbaar maken voor de mensen die er dagelijks mee werken. Vanuit onze ervaring zagen we managers worstelen met handmatige evaluaties en medewerkers die weinig concrete feedback kregen. Met generatieve AI bouwden we een platform dat automatisch cruciale momenten in elk gesprek herkent, evaluatieformulieren grotendeels invult en duidelijke, actiegerichte feedback levert. Elke dag werken we samen met teams om service te verbeteren — van teamleiders die sneller overzicht hebben tot medewerkers die zelf aan het stuur van hun ontwikkeling staan. We leren constant van echte gesprekken en zetten die inzichten direct om in praktische verbeteringen.
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Details

  • Headquarter100 Toernooiveld, 6525EC Nijmegen, Nederland