CoSupport AI
AI support automation with a written guarantee: 60% resolution by day 60
CoSupport AI Agent handles the repetitive share of your support queue — up to 90% of Level-1 tickets. It learns from your historical tickets, knowledge base, and connected business systems, understands customer intent, and responds using that knowledge across chat, email, and voice in 40+ languages. When a case needs human judgment, it escalates with the full conversation history and a structured summary of its findings and actions. CoSupport AI Assistant works alongside your human agents: it drafts ready-to-send replies inside the helpdesk — Zendesk, Freshdesk, Zoho Desk, Intercom, HubSpot, or Salesforce — and the agent reviews and sends. Both products run on a patented anti-hallucination architecture (USPTO US11823031B1); the AI reasons in steps and writes a decision log for every reply. Pricing is one of three models: from $0.04 per AI response, from $0.19 per resolved ticket, or from $99/month per 1,000 tickets. Every engagement starts with a no-cost 30-day pilot, and the contract guarantees a 60% AI resolution rate by day 60 — or a full refund No review yetBe the first to write one
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1 service offered by CoSupport AI
Description CoSupport AI addresses a critical challenge for businesses: delivering exceptional customer service amid rising customer expectations. According to a Salesforce study, 80% of customers demand immediate responses, and a Zendesk study reveals that 70% expect support managers to understand their purchase history. CoSupport AI's patented message generation technology, developed through three years of research in NLP and Generative AI, ensures rapid and precise responses for customer support departments. Our solutions include: AI that generates ready-to-go reply suggestions for support agents; AI that resolves support requests (emails, chats, social media) independently; AI business analyst that provides business with recommendations, analytical conclusions and new content. CoSupport AI solutions help businesses boost productivity, automate routine customer service tasks, reduce operational costs, and gain valuable insights and data-driven recommendations for all business units, empowering informed decision-making and strategic growth. The technology's success is evidenced by its US patent and recognition with the AI World Series Award 2024.
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- Headquarter5356 Hermitage Ave, Valley Village, CA 91607, USA