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Ecxperience

Rijswijk, Netherlands
From product thinking to meaningful customer experiences
Intro eCXperience is a CX consulting firm from Rijswijk (founded 2018) that helps organizations transform from product-focused to customer-focused. They create meaningful experiences for both customers and employees. Services eCXperience guides the setup and execution of CX programs or parts thereof. The focus is on using the CX framework to address customer experience holistically. Approach The methodology connects strategy, processes, and employees to deliver consistent, measurable experiences and achieve embraced change. Value Through this integrated approach, clients achieve higher customer satisfaction and sustainable revenue growth. eCXperience focuses on impactful, lasting improvements. Start Get in touch to start a customer-centric transformation together.
3 people in their team
Speaks English, Dutch
Sortlist member since 2025
Founded in 2018
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Services

4 services offered by Ecxperience

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  • Description
    We herpositioneren merken vanuit ons CX-framework, verbinden merkbelofte aan klantreizen en medewerkers zodat strategie, processen en beleving één consistent verhaal vormen.
    Skills in Branding & Positioning (1)
    Brand Experience
    Learn more about Branding & Positioning
  • Description
    We optimaliseren e-commerce door klantgericht ontwerp en meetbare verbeteringen, starten klein per touchpoint en schalen naar geïntegreerde CX-programma’s voor duurzame omzetgroei.
    Skills in E-commerce (1)
    eCommerce Consulting
    Learn more about E-commerce
  • Description
    We ontwerpen visuele touchpoints die klant- en medewerkerbeleving versterken, met pragmatisch prototyping binnen ons CX-framework voor snelle, meetbare impact.
    Skills in Graphic Design (1)
    Customer Centric Design
    Learn more about Graphic Design
  • Description
    We ontwikkelen experience marketingcampagnes die strategie, processen en medewerkers verbinden; meetbaar gericht op klanttevredenheid en duurzame omzetgroei.
    Skills in Marketing (2)
    Experiential MarketingExperience Marketing
    Learn more about Marketing
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Team

3 members in Ecxperience's team

StoryWij zijn eCXperience, opgericht in 2018 in Rijswijk. Vanaf het begin wilden we organisaties helpen zich te onderscheiden door unieke klantbelevingen. In de praktijk zagen we teams vastzitten in productdenken, versnipperde processen en gemiste kansen. Met ons CX-framework begonnen we klein: één programma, één touchpoint, één team tegelijk. Die eerste projecten vroegen geduld — weerstand, meetproblemen en het loslaten van oude werkwijzen — maar leverden ook snelle, zichtbare winst in klanttevredenheid. Dat bleef ons motiveren. Vandaag begeleiden we organisaties bij de opzet en uitvoering van CX-programma’s en werken we integraal aan ervaringen voor klanten en medewerkers. We doen dit omdat we geloven dat echte beleving organisaties in beweging brengt en duurzame omzetgroei mogelijk maakt.
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Details

  • Headquarter31 Treubstraat, 2288EH Rijswijk, Nederland
  • 31 Treubstraat, 2288EH Rijswijk, Nederland