Email Kong
Klaviyo email, SMS and subscription retention for DTC brands
Email Kong is a retention agency for DTC brands, based in London and working with brands in the US, UK and Europe. We are a Klaviyo Master Platinum Partner, in the top 2.5% of Klaviyo partners worldwide, a member of Klaviyo's Partner Advisory Council and a Loop Subscriptions partner. So the email programme and the subscription programme are run by the same people. We build and run abandonment, post-purchase, winback and subscription flows, plus campaigns and SMS in Klaviyo. For subscription brands we work on cancel flows, failed payment recovery and winback inside Loop. Our work follows the EK Retention Cycle: fix what is broken, test what could be better, keep what wins. Every client gets a fixed monthly retainer, a shared Slack channel, one monthly report and one monthly call with their account team. We reply within 1 working day. We never take a percentage of revenue and we never guarantee revenue numbers. What we commit to is speed and clear reporting: the first flow goes live within 72 hours of getting account access, and onboarding takes 1 week. Across 140+ DTC brands we have attributed $59M+ in revenue to Klaviyo, at an average ROI of 65.2x, and we hold a 4.5 rating on Trustpilot. Retainers start at $5,000 a month with a 3 month minimum. 6 people in their team
Speaks English
3 projects in their portfolioWorks remotely across the globe
Sortlist member since 2026
Founded in 2021
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Services
2 services offered by Email Kong
Description We run Klaviyo email for DTC brands: flows, campaigns, segmentation and testing, built and managed by one account team. We are a Klaviyo Master Platinum Partner and sit in the top 2.5% of Klaviyo partners worldwide. Across 140+ DTC brands we have attributed $59M+ in revenue to Klaviyo, at an average ROI of 65.2x. Your first flow goes live within 72 hours of us getting account access. Every client gets a shared Slack channel, a monthly report and a monthly call. Fixed monthly retainer from $5,000, never a percentage of revenue.Skills in Email Marketing (5) Email MarketingEmail CopywritingEmail Marketing AutomationEmail Marketing CampaignCRM emailingWorks in Email Marketing (3) Clients in Email Marketing (3) KittySpoutRetail | internationalPenrose SkinRetail | internationalKaoriRetail | international
Learn more about Email MarketingDescription Retention for DTC brands, beyond the inbox. We run Klaviyo SMS alongside email, and for subscription brands we work inside Loop Subscriptions on cancel flows, failed payment recovery and winback. We also handle CRM work: segmentation, data and reporting. One team owns the whole programme, so nothing falls between tools. Kaori went from 3.3% to 19% of store revenue coming from Klaviyo, Penrose Skin from 15.2% to 23.2%, and KittySpout now gets 46% of store revenue from Klaviyo.Skills in Growth Marketing (6) CRM ConsultingGrowth MarketingSms MarketingText Message MarketingUser Retention OptimizationMarketing Automation Consulting
Learn more about Growth Marketing
Team
6 members in Email Kong's team
StoryBogdan Mihalache started Email Kong in London in 2021 to run retention for DTC brands. Since then we have worked with 140+ DTC brands across the US, UK and Europe, and we are a Klaviyo Master Platinum Partner in the top 2.5% worldwide. Our office is a 2-minute walk from Klaviyo's London office.
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Details
- Headquarter51 Eastcheap, London EC3M 1DT, UK