Propellaa

What was the objective behind your collaboration?To boost our client acquisition strategy and systems towards the end of the year when our memberships and revenues typically fall.

What did you enjoy the most during your collaboration?The whole team was super easy to work with, and maintained a good level of professionalism throughout our time working together. They took the time to explain the CRM and ai systems to us and even took time to provide some basic training for my team to manage our pipeline and appointments. Over the course of 90 days Propella helped us acquire 83 new member signups, and our PTs converted 28 of these to personal training programmes. I am more than delighted with their work and support.

What was the objective behind your collaboration?We reached out to the Propellaa team to help us set up and manage a campaign for our new location, and to help fill up our pipeline. We needed a steady flow of leads and appointments to keep our physio's & trainers busy and to kick-start our affiliate referral programme which we had no idea how to do.

What did you enjoy the most during your collaboration?Within 2 weeks of launching the campaigns we had 25 pre-booked appointments. Customers showed up and knew what to expect, which made it much easier for my team to close the sales. 2 months in, and Propellaa provides about 60-70% of all our leads and appointments and is really the backbone of this new location.

Are there any areas for improvements?The only thing I'd say is that onboarding took a little longer than expected. I will, however, give kudos where due. I thank them for not rushing the onboarding and communicating to me and my team how they wanted to make sure everything was in perfect working order before commencing the campaigns. With the development of our custom Whatsapp chat bot, a lot of work was needed. It was 100% worth it in the end though, and our results speak for themselves.