HIGH REMARK
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HIGH REMARK is a consultancy specialising in market research, customer experience and fieldwork. We help companies and public institutions understand what is really happening in their markets, sales channels and customer relationships, enabling them to make decisions based on reliable data. We design and carry out quantitative and qualitative research, face-to-face, telephone and online surveys, in-depth interviews, focus groups, mystery shopping, mystery guest programmes, in-person, telephone and digital service audits, field observation, benchmarking, footfall studies and competitor analysis. We work with our own specialised and carefully managed panel, supported by an extensive network of collaborators. This allows us to select the right profiles and tailor each project to its specific operational needs. We manage the entire process, from research design and fieldwork coordination to evidence validation, data analysis and the presentation of key findings. At HIGH REMARK , we do more than collect information. We turn data into clear, visual and actionable recommendations through reports, dashboards and strategic analysis. We combine human expertise, technology, traceability and innovation to deliver rigorous, agile and fully customised projects. We work closely and proactively with every client, anticipating their needs and transforming each research project into a practical tool for improving customer experience, optimising processes and making better decisions. 10 people in their team
Speaks Spanish, English, Catalan, Portuguese
16 projects in their portfolioSortlist member since 2025
Founded in 2010
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Services
3 services offered by HIGH REMARK
Description At High Remark, we help companies across a wide range of sectors — from hospitality and retail to banking, food service, fitness, education, automotive and public services — raise their service standards and maximise customer satisfaction. Our team of specialists designs and carries out market research studies, mystery shopping programmes and mystery guest visits using our own methodology: agile, transparent and focused on delivering real results. We work with a panel of highly trained evaluators, integrate a social and environmental perspective into every project, and ensure clear, direct communication that supports fast and strategic decision-making. With more than XX years of experience, we transform data into practical and actionable insights, enabling organisations to optimise processes, empower their teams and create memorable experiences for their customers. At High Remark, we do more than analyse: we make every interaction count.Skills in Market Research (8) Data QualityMarketing ResearchB2B MarketingSEO Analyse360° MarketingNiche MarketingOpinion StudySEO MarketingWorks in Market Research (8) Clients in Market Research (4) SSPTravel & Leisure | nationalAESANOthers | nationalLeroy MerlinConstruction | nationalAENAAviation & Aerospace | regional
Learn more about Market ResearchDescription At HIGH REMARK, we help companies gain a deeper understanding of their market, customers and positioning so they can make marketing decisions based on reliable data. We conduct market research, competitor analysis, brand studies, positioning research, audience segmentation and evaluations of products, services and business opportunities. We combine quantitative and qualitative methodologies to identify trends, needs, barriers and areas for improvement. Our work goes beyond collecting information. We analyse and interpret the results, turning them into clear conclusions and strategic recommendations that help strengthen positioning, refine the value proposition and guide marketing decisions. Each project is fully tailored, with the methodology, sample and analysis adapted to the specific objectives of every client.Skills in Marketing (5) Marketing ResearchMarketing AnalyticsMarketing ConsultingAnalyticsService MarketingWorks in Marketing (4) Clients in Marketing (4) MetropolitanSports | nationalAyuntamiento de OrihuelaTravel & Leisure | localPatronato de SalouTravel & Leisure | localWLOthers
Learn more about MarketingDescription At HIGH REMARK, we transform complex data into clear, visual and useful insights that support better decision-making. We provide data consulting, statistical analysis, KPI design, reporting and customised dashboard development to help identify trends, opportunities and areas for improvement. We work with data from market research, customer experience, operations, sales and other internal or external sources. We manage the entire process, including data cleansing, processing, analysis, interpretation and presentation of results. Our goal is not only to show what is happening, but also to explain why it is happening and what decisions can be made based on the available information. We combine business knowledge, analytical rigour and data visualisation tools to deliver tailored, easy-to-understand and actionable solutions.Skills in Data Consulting (6) Data ConsultingAnalyticsAnalytics ConsultingData AnalysisData Analysis ConsultingStatistics ConsultingWorks in Data Consulting (4) Clients in Data Consulting (4) B:SMOthers | regionalAENAAviation & Aerospace | internationalScaniaAutomotive | nationalFundación BiodiversidadOthers | national
Learn more about Data Consulting
Team
10 members in HIGH REMARK's team
StoryHIGH REMARK was founded in North America, one of the world’s most advanced and competitive markets. That experience shaped our way of working: rigorous, agile and results-driven. Since then, we have evolved into market research, customer experience and data consulting.
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Details
- HeadquarterPaseo de la Castellana, Madrid, España