Opal Consulting
Combining expertise and technology for high-performance customer relationships
OPAL Consulting — CRM Expert Firm OPAL Consulting supports Customer-centric transformations by offering operational consulting and project management assistance. The firm is involved from the definition of the Customer Relationship vision, project scoping, through to implementation, deployment, and operational support. Areas of Expertise Customer Marketing • Customer Relationship Management • Customer Service & Contact Centers • Information Management & Business Intelligence Approach A human-sized structure, consultants with a dual business/technical culture and corporate experience. Pragmatic methodology focused on operational performance and team adoption. Added Value Multi-sector experience (retail, media, banking, insurance, tourism…) and a portfolio comprising major accounts and high-potential SMEs. Contact: [email protected] No review yetBe the first to write one
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Services
1 service offered by Opal Consulting
Description Nous développons et paramétrons des solutions CRM (Dynamics, Zoho) en alignant vision métier et contraintes techniques, pour assurer déploiement, intégration et adoption opérationnelle.Skills in Software Development (4) CRM ConsultingZoho CRM ConsultingCRM MarketingMicrosoft Dynamics CRM Consulting
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Team
11 members in Opal Consulting's team
StoryNous sommes OPAL Consulting, un cabinet né en 2009 en France, animé par la conviction que la relation client est au cœur de la transformation des entreprises. Nous accompagnons les projets CRM depuis la définition d’une vision client jusqu’au déploiement opérationnel. Au fil des missions, nous avons souvent relevé le même défi : rapprocher la vision métier des contraintes techniques. C’est devenu notre marque de fabrique — des consultants à taille humaine, maîtrisant à la fois le métier et la technique, capables de piloter, arbitrer et former. Ce qui nous motive chaque jour, c’est d’aider nos clients — grands groupes comme PME ambitieuses — à mieux connaître, fidéliser et dialoguer avec leurs clients de façon personnalisée et efficace sur les bons canaux.
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Contact
Contact details of Opal Consulting
Details
- Headquarter138 Rue Cardinet, 75017 Paris, France