Sigli

What was the objective behind your collaboration?We wanted to enhance the quality of our customer service by reducing response time. That’s why we decided to automate customer support and internal communication processes with an AI-driven solution. We were looking for a reliable company that could provide us with AI development services and build a chatbot with NLP capabilities. With its outstanding experience in this field, Sigli looked like a perfect match.

What did you enjoy the most during your collaboration?We were impressed by the team’s ability to understand our business needs. From the initial consultation, they showed high engagement and shared a clear vision of how an AI chatbot could assist us. The team thoroughly understood our operations, enabling them to create an efficient solution for customer queries, payment processing, and order status retrieval. They also developed a performance dashboard. Their project management and communication made working with Sigli a pleasure.

Are there any areas for improvements?In general, we are quite satisfied with the project’s outcomes. However, the team encountered some unexpected issues during the integration of the developed chatbot with our CRM. Due to this, there was a slight delay in the implementation of the chatbot.

Review Summary I had a brilliant experience working with Sigil. We've hired them as an expansion for our team to take a part of the software they have been working on. And it worked out perfectly. They did a right job, bringing confidence and results to the table. We had no issues, as they were very proactive and all the time in touch with our team, which made us feel they are just a part of our office. Besides that, they weer giving NO false promises, so we all the time had a clarity for the future steps planning. Very decent experience. What was the project name that you have worked with Sigli? Sales Forecast What service was provided as part of the project? Software Development Describe your project in brief A leading e-commerce company, prominent in its industry within Belgium and France and an influential player across Europe, sought assistance in initiating its analytics transformation. This company engaged a data analytics consultancy to help forecast future sales, a critical component for effective logistics and operations management. Previously, the company managed its logistics workforce planning using basic sales forecasting models, supplemented with market insights and process expertise. However, with a significant increase in customers and product offerings, the company recognized the need for a more data-driven and scalable forecasting approach. What is it about the company that you appreciate the most? Expertise and communication. Very good developers with a highly grown soft skills.