Userhub

Dhaka, Bangladesh

Research & UX Partner in Bangladesh

Userhub is a Bangladesh-based research and UX practice working with international organizations, consulting firms, development partners, and digital product teams to inform better decisions about products, services, and programmes. We specialize in qualitative research, UX research, usability testing, accessibility evaluation, and human-centered design. Our capabilities include research design, participant recruitment, field coordination, interviews, contextual inquiry, UX evaluation, analysis, synthesis, and evidence-based recommendations. Combining local contextual knowledge with Bangla and English research capabilities, we support projects across digital financial services, public services, technology, and international development. Established in 2014, Userhub also advances professional education and open-access research through Userhub Institute and Userhub Journal.

10 people in their team

Speaks English, Bengali

Works remotely across the globe

Sortlist member since 2025

Founded in 2014

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Services

5 services offered by Userhub

Description
Userhub provides qualitative and applied research services to help organizations understand people's needs, experiences, behaviours, and decision-making in real-world contexts. Based in Bangladesh, we work with international organizations, consulting firms, development partners, and digital product teams. Our capabilities include research design, participant recruitment, fieldwork coordination, in-depth interviews, contextual inquiry, user research, qualitative data analysis, and evidence-based reporting. Our research spans digital products and services, financial services, education, public services, and international development. We combine contextual knowledge with rigorous research methods to deliver actionable insights and practical recommendations that inform products, services, programmes, and strategic decisions.
Skills in Market Research (3)
Market ResearchUser ResearchUX Research
Learn more about Market Research
Description
Userhub specializes in UX research, usability testing, accessibility evaluation, and human-centered design to help organizations understand and improve people's experiences with digital products and services. Our capabilities include exploratory and evaluative UX research, user interviews, contextual inquiry, task-based usability testing, UX audits, accessibility assessments, user journey analysis, and evidence-based recommendations. We work with international organizations, consulting firms, development partners, and digital product teams to evaluate websites, applications, digital financial services, and public-facing digital services. Based in Bangladesh, we combine rigorous research methods with local contextual knowledge and Bangla- and English-language research capabilities to identify usability barriers, understand user behaviour, and inform inclusive, accessible, and effective digital experiences.
Skills in Ergonomy (UX/UI) (6)
Usability TestingUser ExperienceUser Centric DesignUX ResearchUX StrategyUX audit
Learn more about Ergonomy (UX/UI)
Description
Userhub provides research-informed digital strategy and human-centered design consulting to help organizations make better decisions about digital products, services, and programmes. We combine qualitative research, UX research, stakeholder engagement, usability evaluation, and human-centered design to understand user needs, assess existing digital experiences, and identify opportunities for improvement. Our capabilities include digital experience assessments, UX strategy, research-informed strategic planning, design thinking workshops, and the development of actionable recommendations for improving usability, accessibility, and service delivery. Based in Bangladesh, we work with international organizations, consulting firms, development partners, and digital product teams across financial services, education, public services, technology, and international development.
Skills in Digital Strategy (4)
Web StrategyUX StrategyStrategy DevelopmentDigital Strategy
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Description
Userhub develops custom WordPress websites that combine human-centered design, usability, accessibility, and maintainable software development. Our capabilities include WordPress website development, custom themes and plugins, responsive interfaces, information architecture, content management integration, front-end development, and improvements to existing websites. We emphasize clean, standards-based implementation, performance, accessibility, and long-term maintainability. By integrating UX research and technical development, we help organizations create digital experiences that address user needs and support organizational objectives. Based in Bangladesh, we work with organizations, institutions, and businesses seeking reliable, research-informed WordPress solutions.
Skills in Website Creation (4)
Web PrototypingWebsite DevelopmentWordPress Web DesignWebsite Design
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Description
Userhub helps organizations strengthen innovation capabilities through human-centered design, applied research, product discovery, and participatory learning. Our services include human-centered product thinking, design thinking workshops, problem framing, user research, stakeholder engagement, and research-informed innovation consulting. We support teams in challenging assumptions, understanding user needs, exploring opportunities, and translating insights into practical product and service improvements. Through Userhub Institute, we deliver professional learning programmes and facilitated workshops for corporate teams, institutions, and development organizations. Our Human-Centered Product Thinking programme helps product and technology professionals apply research-informed approaches to real-world challenges. Based in Bangladesh, Userhub combines over two decades of human-centered design expertise with applied research and professional education to support responsible, inclusive, and evidence-informed innovation.
Skills in Innovation (4)
Design ThinkingDigital InnovationInnovation ConsultingProduct Discovery
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Contact details of Userhub

Details

HeadquarterUserhub, Tejkunipara-Nakhalpara Road, Dhaka, Bangladesh