Yoummday GmbH
Customer support & sales outsourcing with 27,000+ vetted agents and proprietary CX tech.
yoummday is a partner for outsourcing customer support and sales for companies from scale-ups to large enterprises. Our hybrid delivery model combines 27,000+ vetted freelance agents in 70+ countries, proprietary CX technology and 200+ operations experts. Human agents stay in charge of every customer interaction, while AI supports them across recruiting, workforce management, live conversations, quality assurance and written service. Clients use yoummday for inbound customer service, outbound sales, multilingual support, peak handling, technical support and back-office operations across phone, chat, email, social media and back-office channels. Standard projects can go live in up to 14 days, and team size can be adjusted by up to 80% within five hours. Service is available in 35+ languages. Clients can choose between Managed Service, where yoummday operates the customer operation end to end and holds the SLA, and Enabled Service, where the client's own team retains operational control while using yoummday's Talents and platform. Operations are built around privacy by design and supported by ISO 27001, ISO 9001 and PCI DSS certification, EU data residency and GDPR compliance. The model is designed around measurable performance rather than simply selling seats or hours, with reporting across KPIs such as CSAT, NPS, first-contact resolution and sales conversion. Founded in Munich in 2016, yoummday now supports 150+ clients worldwide. 300 people in their team
Speaks German, English
Sortlist member since 2023
Founded in 2016
3 awards conferredNo review yetBe the first to write one
Services
4 services offered by Yoummday GmbH
Description **DIGITAL TRANSFORMATION OF CUSTOMER OPERATIONS** yoummday helps companies virtualize and digitalize customer service, sales and back-office operations — replacing location-dependent contact-center structures with a flexible, technology-enabled operating model. At the center is an end-to-end CX platform connecting Talent sourcing and assessment, onboarding, training, workforce management, cloud telephony, quality assurance, reporting and AI-supported performance optimization. Companies can integrate the platform with their existing systems rather than replacing their complete technology stack. The operating model combines proprietary CX technology with a global pool of 27,000+ vetted freelance agents in 70+ countries and an in-house team of 200+ operations experts. Because customer operations are organized remotely rather than around individual call-center locations, companies can access skills and languages globally, build multilingual teams and adjust capacity as demand changes. Technology supports the human agent throughout the operation. AI-powered tools assist with language assessment, real-time guidance, written responses, quality assurance and demand forecasting, while human agents remain in charge of customer interactions. The result is not simply a new call-center tool, but a different operating model for customer operations: distributed instead of location-bound, scalable instead of capacity-constrained, data-driven instead of manually steered, and able to combine outsourcing, technology and operational management in one setup. Companies can use this infrastructure as a fully managed operation or retain operational control through yoummday's Enabled Service.Skills in Digital Strategy (7) Call CenterDigital TransformationDistributionInbound Call CenterOutbound Call CentersCustomer Service ConsultantsAI Customer Service
Learn more about Digital StrategyDescription **BUSINESS PROCESS OUTSOURCING FOR CUSTOMER COMMUNICATIONS** End-to-end outsourcing of customer operations across customer service, sales and back-office processes — combining people, technology and operational management. yoummday brings together a global pool of 27,000+ vetted freelance agents, proprietary CX technology and 200+ operations experts to manage customer interactions and the operational processes behind them. The model covers recruiting, onboarding, training, workforce management, telephony, quality assurance, reporting and continuous performance optimization. Companies can outsource complete customer operations or use individual parts of the infrastructure. With Managed Service, yoummday operates the customer operation end to end and holds the SLA. With Enabled Service, the client's own team retains operational control while using yoummday's platform, Talents and dedicated Customer Success support. The remote-first model removes the dependency on fixed contact-center locations and local labor markets. This enables multilingual customer operations across 35+ languages, rapid scaling as demand changes and a more flexible cost structure without traditional call-center infrastructure. yoummday supports inbound customer service, outbound sales, back-office operations, multilingual service, peak handling and complex customer interactions across phone, chat, email, social media and back-office channels.Skills in Corporate Communication (8) Call CenterBack Office OutsourcingBusiness Process Outsourcing (BPO)Inbound Call CenterOutbound Call CentersCustomer Service ConsultantsCustomer SupportCustomer Service
Learn more about Corporate CommunicationDescription AI tools for customer support team increasing efficiency of human interactions without losing the human touch from the interaction. Further AI automations and AI agents are also available.Skills in Artificial Intelligence (10) Customer AcquisitionCustomer Relationship ManagementCustomer Facing InterfaceCustomer Support EngineeringCustomer Service ConsultantsCustomer SupportCustomer ServiceAI Customer ServiceAI AgentsConversational AI
Learn more about Artificial IntelligenceDescription Full-service CX outsourcing platform and service provider for inbound customer service and outbound sales with self-service (SaaS) and a fully managed service model. yoummday provides flexible customer operations across phone, chat, email, social media and back office, supported by 27,000+ vetted freelance agents across 70+ countries and 35+ languages. Standard projects can go live in up to 14 days, while team size can be adjusted by up to 80% within five hours. Proprietary CX technology supports agents with workforce management, quality assurance, real-time guidance and AI-assisted workflows while the human remains in charge of every customer interaction. Suitable for multilingual customer care, 24/7 service, peak handling, provider transitions, outbound sales and rapidly scaling operations.Skills in Web Application (7) DistributionSales AssistanceCRM MarketingSale OperationsCustomer Service ConsultantsCustomer SupportCustomer Service
Learn more about Web Application
Team
300 members in Yoummday GmbH's team
StoryFounded in 2016 by Dr. Klaus Harisch and his sons Pablo and Lion, yoummday continues an entrepreneurial journey that began with telegate/11880 and GoYellow. From helping people find businesses to improving what happens when they connect, yoummday now rethinks CX with humans, technology and AI.
Awards
Yoummday GmbH was awarded 3 times
Star Performer and Major Contender in Everest Group 2026 Customer Experience Management (CXM) PEAK Matrix®2026-09-01Industry Awards
ECCCSA 2023 finalist2023-08-01Industry Awards
Texas Instruments 2025 Supplier Excellence Award2026-03-01Customer Awards
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Contact
Contact details of Yoummday GmbH
Details
- Headquarteryoummday GmbH, Infanteriestraße, München, Germany
- yoummday GmbH (Berlin), Nostitzstraße, Berlin, Germany
- yoummday GmbH (Halle), Willy-Brandt-Straße, Halle (Saale), Germany
- Yoummday Prague s.r.o, Pod Dráhou, Prague 7-Holešovice, Czechia
- Aleksandar Malinov, Sofia, Bulgaria