﻿{"id":1063,"date":"2020-07-15T10:26:25","date_gmt":"2020-07-15T08:26:25","guid":{"rendered":"https:\/\/www.sortlist.co.uk\/blog\/?p=1063"},"modified":"2025-04-01T11:15:20","modified_gmt":"2025-04-01T09:15:20","slug":"communication-channels-for-business","status":"publish","type":"post","link":"https:\/\/www.sortlist.co.uk\/blog\/communication-channels-for-business\/","title":{"rendered":"What are Communication Channels and How Do You Use Them in Business?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Communication channels are essential for any business. If you\u2019re preparing to release your new product or you want to develop your brand, the channels of communication are a vital component of your campaign\u2019s success.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The number one challenge you will most likely face when it comes to reaching your business goals is how to effectively get your company\u2019s message across to your target audience. Remember that it is not merely about <\/span><a href=\"https:\/\/www.sortlist.co.uk\/advertising\"><span style=\"font-weight: 400;\">advertising your brand<\/span><\/a><span style=\"font-weight: 400;\">. It is about using the right channels and getting it out there at the right times.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In using <a href=\"https:\/\/www.sortlist.co.uk\/public-relations\/manchester-england-gb\">marketing communication<\/a> channels, know that there are so many. You can quickly get confused and lose your way around. That\u2019s why it\u2019s essential to know the types of communication channels as well as which ones will be most effective for your business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, the goal is to give you an overview of communication channels in the business. This way, you will have a better understanding of the options you have and how you will choose which ones to use.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What are Communication Channels?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When we talk about communication channels in marketing, it is a method that companies use to exchange as well as disseminate information. Basically, it is a system where the company\u2019s message is sent to its target audience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Note that the term \u201ctarget audience\u201d needs to be emphasized. For a campaign to be successful, it has to be targeted. If you release an ad, for example, you do not need to show it to everyone everywhere. Instead, focus on the people who will most likely be your customers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before thinking about using project communication channels for your campaign, you first have to know who your target audiences are. Different people are going to react in various ways to your marketing campaign. Some will not even pay attention to them. So, it is necessary to first identify the people who will react positively to your brand\u2019s message.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Define who you want to target, and then know the channels where you want to share the information to attract potential customers. You want to have the maximum impact for your campaign, so knowing where and how to disseminate your company\u2019s campaign is crucial. This is the goal of having your marketing campaign in the first place.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How to Know Who Your Target Audiences Are?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">You\u2019re going to need a number of criteria to determine your target audience. However, this can be done by combining two specific variables: your stakeholders and the objective that you want to fulfil.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When these two variables are combined, you can better determine the target audiences that you want to reach. You will also know the channels that you will be using for your campaign. And when you define the goal that you want to achieve, you have to ask yourself a few questions. Here are the questions.\u00a0 Do you want to:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Generate revenue?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Promote your brand and products?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Spread the word about your company?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you answered yes to all these questions, then you first have to know what your target is. You have to be aware of who your stakeholders are as well, so do make a list. Afterward, you can then select the ones that are most relevant to the objective that you have.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You may draw inspiration from this list:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Financial Targets:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Shareholders<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Investors<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">And financial analysts<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Commercial Targets:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Prospects<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Promoters<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">And detractors<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Human Resource Targets:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Employees<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Trade unions<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">And the talents that you want to hire<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Public Targets:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Public authorities<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Influencers and personalities<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Pressure groups such as NGOs<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Media Targets<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Journalists<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Influencers and bloggers<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Local Targets<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Residents in your vicinity<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">And businesses near you<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Now, knowing who you want to target will be a much easier task. You can also use the following guide questions so you can be more specific on your goals and how you will be able to achieve them. Check out the following:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Do you want to grow your company\u2019s sales? If so, then you should choose your customers from the list above.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Do you want to announce new products? Then you ought to tap your employees so that they will be aware of the latest products. Also, journalists and customers may also be selected for this goal.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Do you want to improve the brand image of your business? For this goal, you will need to target the influencers.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">When you combine the objective that you have for your campaign along with the list of stakeholders, then you will be able to know who your target audiences are. This task will be much easier for you to do.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you already have the information that you need, and you now know the people you need to target, the next step is to determine the best communication channel. That\u2019s what we\u2019ll discuss in the next section.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Choosing the Best Communication Channels<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">For this section, we\u2019ll cover the different types of communication channels which include traditional as well as digital communication channels. You may use a combination of these types. However, what you have to remember is that you also need to determine your budget so that you won\u2019t overshoot your spendings on your campaigns.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you\u2019re in the process of considering a certain communication channel, do ask yourself if you have the resources that you need to make it happen. It\u2019s important to know your budget and how much of it you can devote to the campaign.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Media Communication: Traditional Communication Channels<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Before the boom of the Internet in the 2000s, media communication was aimed towards the mass audiences. This was done through the press, radio, television, display, and cinema. After two decades, media communication has evolved a great deal.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On the Internet, web communication allows businesses to send personalized messages. Not only that but companies can now also monitor the results of their campaigns more precisely. It\u2019s one of the best benefits we have today because we have the opportunity to understand our weak points, allowing us to improve and create more <a href=\"https:\/\/www.sortlist.co.uk\/digital-marketing\/united-kingdom-gb\">effective campaigns.<\/a><\/span><\/p>\n<h3><b>The Press<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The written press has been in decline because more and more people prefer to use digital media. However, print media is still important to many businesses. There are many advantages to using the press. Here are some of them:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It is convenient and accessible for older generations who are not very familiar with digital media.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The brand\u2019s image and credibility can be strengthened when it appears in the press. If the press writes a positive review or article about a certain company, it reinforces the business\u2019 authority and credibility.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.sortlist.co.uk\/web-design\/london-england-gb\">The website of the company can be better optimized<\/a>. Papers today have digital formats where articles are reproduced. So, if there\u2019s an article about your business, it will also be seen online. There will most likely be a link that points back to your website as well. Google likes this, so you will have better chances of appearing in the search results.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">That\u2019s why even if the press seems to be in decline, it\u2019s still one of the effective channels of communication for customers to know more about your brand. If your goal is in line with the target audience that you want to reach, then <a href=\"https:\/\/www.sortlist.co.uk\/public-relations\/london-england-gb\">choosing the press<\/a> will be an excellent choice.\u00a0<\/span><\/p>\n<h3><b>The Radio<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The radio is also another great way for your company to market your products. When it comes to radio as your communication channel, you would have to determine the geographic location where the broadcast of your campaign will take place.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You may choose to use national or regional radio for this. You may also opt for both so you can cover more areas and achieve your business goals. Doing this is what\u2019s called geographic targeting.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Through the radio, you can make announcements about your events or when you\u2019re going to launch new products. A downside of the radio as a communication channel is that it lacks images. That\u2019s why your message should be captivating and memorable enough so that it will be effective even without images like in other communication channels.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nevertheless, even with this one disadvantage, the radio can also provide what print media can give your brand, which is credibility. When you get the chance to have your brand as the subject of an interview done over the radio, then you can use that content to further strengthen your company image.\u00a0<\/span><\/p>\n<h3><b>Television<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">TV is one of the most popular <\/span><a href=\"https:\/\/www.sortlist.co.uk\/branding\/united-kingdom-gb\"><span style=\"font-weight: 400;\">ways of advertising products<\/span><\/a><span style=\"font-weight: 400;\">. Through television, you can target not just the national audience but also the international markets as well. This is possible because of satellites and cable channels.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One drawback of television as a communication channel is the high price to get your ads on TV. You can enjoy all the advantages that TV can give through online advertising as well. And with online ads, you can have a cheaper, more accurate, and more profitable marketing campaign.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s why the only scenario where the TV can be a good option for you to spread your message is when it appears on a program. This can be through a report or an interview that is solely devoted to your product or brand.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For you to achieve this, it\u2019s first necessary to have an understanding of how television chooses the subjects that it will be dealing with based on its potential audience. So, if a television station would have to choose one of two subjects, it will lean more on choosing the one that will have the greatest number of people who will be interested in it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The operating model for television is based on the sense that it makes money by selling ad space. So, the more that the advertising space is exposed to more people, then the more that it will be expensive.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Knowing this, what you should aim for would be for the television station to be interested in your brand so that you can broadcast your campaign there. It\u2019s also important to already have a big number of people who are already interested in what you have to offer to begin with.\u00a0<\/span><\/p>\n<h3><b>Display<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In urban areas, billboards are already a part of the cityscape. Billboards can give your brand various choices, such as giant posters, bus stops, buildings, floor markings, and many others. However, a disadvantage of this is the cost. Also, the scope is relatively limited compared to other communication channels.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But if you use display appropriately and effectively, then it can be an excellent communication channel for you to market your products or services.\u00a0<\/span><\/p>\n<h3><b>Movie Theatres<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Movie theatres can also be used for your marketing campaign. The audience will have no choice but to sit through your ad. And with the size of the screen, the sound\u2019s high quality, and your audience just in their seats, they will be more receptive to your message.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Take note though that broadcasting your ads through movie theatres can be expensive. And since the cinema-goers are diverse, then you won\u2019t have a targeted audience to show your ads. These two are the main weak points of using movie theatres as your communication channel.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Takeaway on Traditional Communication Channels<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When you decide to use these traditional communication channels, you\u2019re going to need a good amount of skills. That\u2019s why it would benefit you if you tap experts so you will be able to reach your business goals faster.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let us know what your project is so that we can connect you with the best <\/span><a href=\"https:\/\/www.sortlist.co.uk\/public-relations\/united-kingdom-gb\"><span style=\"font-weight: 400;\">Public Relations agencies<\/span><\/a><span style=\"font-weight: 400;\"> that can help and support your marketing plans.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The Emergence of Web Media<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Web media is the younger sibling of media communication. It\u2019s because most of the traditional channels of communication are also found online but in a different format. There are two reasons why communication channels evolved this way.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Undoubtedly, the rise of the Internet paved the way for the changes in communication. The interesting part is that there\u2019s a parallel between web media and traditional media. The Internet has transformed traditional media by changing two variables: there are now more sources available, and communication targeting has become more precise.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When more sources became available, the cost of content production was reduced. That\u2019s why it\u2019s much easier and cheaper to distribute content to various platforms. Twenty years ago, it was very expensive to produce content and promote it. Today, anyone can shoot videos with their smartphones and share them on YouTube for free.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s also the same for the radio. A few decades ago, only a small part of the population could access it. But nowadays, you can record a podcast using your smartphone and then share it on platforms like Soundcloud.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When it comes to the written content, it\u2019s also similar. You have WordPress blogs and Medium where you can share valuable information easily. Creating and sharing your content today is much easier and cost-effective.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With so many sources available to us, a related phenomenon also strengthened, which is the precision of communication targeting. For example, when you\u2019re on YouTube, you can search for topics that you\u2019ll find interesting. The same goes for blogs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Internet has transformed mass audiences, who used to have only the press, radio, and television as their source of information, into many niche audiences. These niche audiences now consume incredibly specific content. It includes YouTube channels, podcasts, blogs, social networks, and others.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What does all this mean for companies and businesses then? To start, it\u2019s now possible to promote your content more effectively because you can target specific audiences who will be truly interested in your product or services.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In traditional channels, this was not the case because they only offer mass targeting. There are also few opportunities to monitor the obtained results. With these two changes in the communication channels, let\u2019s begin to delve deeper into the web media channels that you can use for your business.\u00a0<\/span><\/p>\n<h3><b>Written Content<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Blogs are one of the channels that you can use so you can spread the message of your company. It\u2019s different from print media in a way because blogs are much easily accessible. You can reach more of your targeted audiences as well as monitor how effective your campaign is.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You may also launch your own blog that\u2019s specific to your industry and area of expertise. WordPress and other platforms like Medium are some of what you can use so you can disseminate information about your company.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Maintaining a blog will allow you to share your knowledge with your audience. This way, you can position your company as an expert in your field. Doing so will strengthen the image of your brand. More people will trust your company and would want to patronize your business.\u00a0<\/span><\/p>\n<h3><b>Podcasts<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Audio content is becoming more and more popular as a way to access information. Your company can take full advantage of this to develop brand awareness. Podcasts are similar to blogs because the themes are clearly defined. You will have a specific group of people who would be genuinely interested in listening to the program.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you can find a way for your company to be in a podcast that\u2019s relevant to your industry, then the chances are that you will reach people who will be curious and interested in what your company has to offer.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You may even start your own podcast so you will have an avenue to discuss many topics related to your industry. Much like with blogs, this will further strengthen your brand image.\u00a0<\/span><\/p>\n<h3><b>Videos<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you do a quick research online on the statistics of communication channels, you\u2019ll find that video is a strong contender. Whether you create informational or promotional videos so you can highlight your brand, there is definitely an opportunity that you can take advantage of.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nowadays, it\u2019s more beneficial for businesses to invest in online videos than on television because of the reduced costs and also better targeting. Advertising on television is very expensive, and you won\u2019t have much precision when reaching a huge number of people.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you compare that to online videos, you can place ads on various qualified YouTube channels at a fraction of the price you have to pay for television ads.\u00a0<\/span><\/p>\n<h3><b>Display<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Display as a communication channel is also available online. You can use Google Adwords so that your brand appears on the search engine results pages. Another is Google\u2019s Display Network for Banner Advertising on Websites.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You may also choose to have your ads appear on YouTube videos through YouTube Advertising. In <\/span><a href=\"https:\/\/www.sortlist.co.uk\/social-media\/london-england-gb\"><span style=\"font-weight: 400;\">social media platforms<\/span><\/a><span style=\"font-weight: 400;\">, there are several that you can choose from, including Instagram Business, Facebook Business Manager, and Snapchat Ads for Business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All of these platforms can give you advertising spaces where you can share your company\u2019s message in the same way that you would offline. But the best part of <\/span><a href=\"https:\/\/www.sortlist.co.uk\/digital-marketing\/manchester-england-gb\"><span style=\"font-weight: 400;\">online advertising<\/span><\/a><span style=\"font-weight: 400;\"> is that you can target who you will show your ads to, and also measure the results of the campaign.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Final Thoughts<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Now that you have all these options for your communication channels that you can use, how will you decide which ones to utilize? There\u2019s a particular discipline that focuses on this question and how to create a cross-channel synergy, Integrated Marketing Communication.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This discipline has four main points that if focuses on:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer knowledge &#8211; knowing your customer will allow you to be able to speak to them on various channels.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Brand platform &#8211; your brand\u2019s voice and style must be defined clearly. Your company should have a specific character, and you and your brand ambassadors should be able to carry it everywhere.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Indicators and measurement tools &#8211; You\u2019re going to need these to measure how successful your campaigns are for every channel that you\u2019re going to use.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A flawless organization communication channel &#8211; Here, messages will be coordinated so that they remain consistent throughout the relay of messages and other communications.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Hopefully, this article has given you value when it comes to channels of communication in business organizations. If you want to start your campaign and use these channels, feel free to <\/span><a href=\"https:\/\/www.sortlist.co.uk\/contact\"><span style=\"font-weight: 400;\">talk to us about your project<\/span><\/a><span style=\"font-weight: 400;\">. We\u2019ll connect you with the best agencies that are most relevant to your needs.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With so many communication channels available, how will you choose? Take a look at this extensive article that discusses your options!<\/p>\n","protected":false},"author":3,"featured_media":7986,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_sb_show_comment_boards":false,"content-type":"","om_disable_all_campaigns":false,"footnotes":""},"categories":[46],"class_list":["post-1063","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What are Communication Channels and How Do You Use Them?<\/title>\n<meta name=\"description\" content=\"With so many communication channels available, how will you choose? 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