﻿{"id":1581,"date":"2021-01-18T10:42:32","date_gmt":"2021-01-18T09:42:32","guid":{"rendered":"https:\/\/www.sortlist.co.uk\/blog\/?p=1581"},"modified":"2024-02-28T09:29:31","modified_gmt":"2024-02-28T08:29:31","slug":"brand-audit-guide","status":"publish","type":"post","link":"https:\/\/www.sortlist.co.uk\/blog\/brand-audit-guide\/","title":{"rendered":"Brand Audit Process: Step-by-Step Guide and Agencies That Can Help"},"content":{"rendered":"<p>Branding plays a significant role in <span style=\"color: #005d6f;\"><strong>how customers choose companies with which to work or buy from<\/strong><\/span>. It\u2019s one of your business\u2019 most important assets, and it\u2019s critical to develop an <strong>appealing brand<\/strong> and story that customers can connect with on an emotional level.<\/p>\n<p>If a business has excellent <strong>branding<\/strong>, it\u2019s automatically more desirable to people. However, if it doesn\u2019t resonate with your <strong>target audience<\/strong>, you\u2019re likely losing sales and customers to the competition. The best way to fix this problem is to<strong> conduct a brand audit<\/strong>.<\/p>\n<p>In this article, we\u2019ll review the following:<\/p>\n<ul>\n<li>What is a <strong>brand audit<\/strong>?<\/li>\n<li>6 easy-steps guide on how to perform a successful audit.<\/li>\n<li>The benefits of conducting a brand audit.<\/li>\n<li>What to do after you\u2019ve completed the audit.<\/li>\n<li>Do you really need to conduct a brand audit?<\/li>\n<\/ul>\n<p>By working through this <strong><span style=\"color: #005d6f;\">step-by-step guide<\/span><\/strong>, you\u2019ll be able to perform a successful audit, or otherwise known as a <strong>brand assessment<\/strong>, and improve how others perceive your brand.<\/p>\n<h2>What Is a Brand Audit?<\/h2>\n<p>Here is our brand audit definition:<\/p>\n<blockquote><p>A brand audit is a process that analyses a brand\u2019s market performance against the competition and evaluates how the target audience perceives it.<\/p><\/blockquote>\n<p>During the <strong>brand audit process<\/strong>, you\u2019ll discover valuable information that\u2019ll enable you to improve your position in the market. It can be a complex exercise, and many businesses turn to <a href=\"https:\/\/www.sortlist.co.uk\/branding\/united-kingdom-gb\" target=\"_blank\" rel=\"noopener noreferrer\">professional branding agencies<\/a> to help them examine both their external and internal image.<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-3570 alignright\" src=\"https:\/\/www.sortlist.co.uk\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/they-wont-push-a-product-8.png\" alt=\"brand audit\" width=\"307\" height=\"217\" srcset=\"https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8.png 2245w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-768x543.png 768w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-1536x1086.png 1536w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-2048x1448.png 2048w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-50x35.png 50w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-288x204.png 288w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-576x407.png 576w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-339x240.png 339w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-678x479.png 678w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-373x264.png 373w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-746x527.png 746w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-691x488.png 691w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-1382x977.png 1382w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-973x688.png 973w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-1946x1376.png 1946w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-1048x741.png 1048w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-478x338.png 478w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-956x676.png 956w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-516x365.png 516w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-1032x730.png 1032w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-680x481.png 680w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-8-1360x961.png 1360w\" sizes=\"auto, (max-width: 307px) 100vw, 307px\" \/><\/p>\n<p>It\u2019s not impossible to perform an extensive <strong>brand audit<\/strong> if you\u2019re a smaller business or have an internal marketing department.<\/p>\n<p>However, the people performing the analysis must understand the process, goals, and requirements.<\/p>\n<h2>How to Do a Brand Audit in 6 Simple Steps<\/h2>\n<p>The following steps will help you conduct a comprehensive <strong>brand audit<\/strong>:<\/p>\n<ol>\n<li>Design the audit framework<\/li>\n<li>Question your audience<\/li>\n<li>Review <a href=\"https:\/\/www.sortlist.co.uk\/web-analytics\/united-kingdom-gb\">web anayltics<\/a><\/li>\n<li>Review social data<\/li>\n<li>Compare with competitors<\/li>\n<li><a href=\"https:\/\/www.auditboard.com\/blog\/internal-audit-101\/\">Internal auditing<\/a><\/li>\n<\/ol>\n<p>Note, not all industries are the same, and no guide will work accurately for every business.<\/p>\n<p>You can follow the guidelines we\u2019ve given to <span style=\"color: #005d6f;\"><strong>outline your evaluation<\/strong><\/span> and adapt it to suit your needs.<\/p>\n<h3>Design the Audit Framework<\/h3>\n<p>Before you can begin the brand evaluation process, you have to <em>create a framework<\/em>. It\u2019ll act as your <strong>guideline<\/strong> throughout the evaluation and ensure that all the <strong>relevant metrics<\/strong> and factors are considered and analysed.<\/p>\n<p>Additionally, it\u2019ll also help you put the collected data to use once the assessment is complete.<\/p>\n<p>You should include the following in your framework:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-3574 alignright\" src=\"https:\/\/www.sortlist.co.uk\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/they-wont-push-a-product-12.png\" alt=\"framework\" width=\"181\" height=\"206\" srcset=\"https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12.png 1390w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-768x874.png 768w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-1350x1536.png 1350w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-50x57.png 50w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-288x328.png 288w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-576x656.png 576w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-339x386.png 339w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-678x772.png 678w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-373x425.png 373w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-746x849.png 746w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-691x786.png 691w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-1382x1573.png 1382w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-973x1107.png 973w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-1048x1193.png 1048w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-478x544.png 478w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-956x1088.png 956w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-516x587.png 516w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-1032x1175.png 1032w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-680x774.png 680w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-12-1360x1548.png 1360w\" sizes=\"auto, (max-width: 181px) 100vw, 181px\" \/><\/p>\n<ul>\n<li>A <strong>brand summary<\/strong> that consists of the value proposition, brand promise, story, and positioning statement.<\/li>\n<li>Whether you\u2019re evaluating <strong>internal, external, <\/strong>or<strong> both types of branding<\/strong>.<\/li>\n<li>Your current brand position.<\/li>\n<li>The goals you want to achieve by doing the audit.<\/li>\n<li>Your strengths, weaknesses, objectives, and competitors.<\/li>\n<li>How you see your current target market.<\/li>\n<\/ul>\n<p>In regards to the types of branding, you wish to evaluate, a\u00a0comprehensive brand evaluation will include an overview of both <strong>external and internal branding pillars<\/strong>.<\/p>\n<figure id=\"attachment_3588\" aria-describedby=\"caption-attachment-3588\" style=\"width: 2245px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3588 size-full\" src=\"https:\/\/www.sortlist.co.uk\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/they-wont-push-a-product-22.png\" alt=\"external vs internal brand audit\" width=\"2245\" height=\"1587\" srcset=\"https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22.png 2245w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-768x543.png 768w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-1536x1086.png 1536w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-2048x1448.png 2048w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-50x35.png 50w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-288x204.png 288w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-576x407.png 576w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-339x240.png 339w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-678x479.png 678w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-373x264.png 373w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-746x527.png 746w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-691x488.png 691w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-1382x977.png 1382w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-973x688.png 973w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-1946x1376.png 1946w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-1048x741.png 1048w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-478x338.png 478w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-956x676.png 956w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-516x365.png 516w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-1032x730.png 1032w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-680x481.png 680w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-22-1360x961.png 1360w\" sizes=\"auto, (max-width: 2245px) 100vw, 2245px\" \/><figcaption id=\"caption-attachment-3588\" class=\"wp-caption-text\">External vs Internal Branding Evaluation<\/figcaption><\/figure>\n<p>The framework doesn\u2019t need to be a formal document. However, it should<span style=\"color: #005d6f;\"><strong> clearly outline<\/strong><\/span> the <strong>current situation<\/strong>, the <strong>brand audit process<\/strong> you intend to follow, and <strong>the end goal<\/strong> you\u2019re trying to achieve.<\/p>\n<h4>Setting Goals and Priorities in Your Framework<\/h4>\n<p>Goals and priorities form a crucial part of your <strong>brand audit framework<\/strong>. By setting these early on, you\u2019ll have a clear idea of what you\u2019re trying to accomplish with the process.<\/p>\n<p>More importantly, you\u2019ll be able to <em>identify relevant data<\/em> without getting lost in copious amounts of irrelevant information.<\/p>\n<p>Consider questions such as:<\/p>\n<ul>\n<li>What is your current <strong>brand awareness<\/strong> level?<\/li>\n<li>Do you need to achieve higher visibility amongst your target audience?<\/li>\n<li>How are others perceiving your brand?<\/li>\n<li>Is the brand outdated, inconsistent, or irrelevant?<\/li>\n<li>Are you aiming to attract a new and different audience?<\/li>\n<li>Do you want to enter new markets?<\/li>\n<li>Are there opportunities to <strong>expand your market share<\/strong>?<\/li>\n<li>What do you want to accomplish?<\/li>\n<li>Which goals can you accomplish faster to achieve a more significant ROI?<\/li>\n<\/ul>\n<p>Once you know which goals you\u2019re trying to achieve, you\u2019ll have a much better idea of how to get <span style=\"color: #005d6f;\"><strong>valuable and actionable insights<\/strong><\/span> once the audit is complete.<\/p>\n<h3>Question Your Audience<\/h3>\n<p>The way your audience <strong>perceives your brand<\/strong> is an essential part of the audit. Understanding their thoughts, opinions, and experiences is critical to <em>identifying any flaws and gaps<\/em> between your current position and the one you\u2019re aiming for.<\/p>\n<p>There are 4 ways for you to best reach your audience:<\/p>\n<ol>\n<li>Email surveys<\/li>\n<li>Telephone calls<\/li>\n<li>Social polling<\/li>\n<li>Website or online questionnaire<\/li>\n<\/ol>\n<p>Keep in mind that you must speak with the correct stakeholders. If you\u2019re conducting an <strong>internal brand assessment<\/strong>, your staff and the company leadership will be your audience.<\/p>\n<p>However, for an <strong>external assessment<\/strong>, you\u2019ll need input from customers, business partners, and influencers.<\/p>\n<h4>Email Surveys<\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3576 alignright\" src=\"https:\/\/www.sortlist.co.uk\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/they-wont-push-a-product-13.png\" alt=\"survey\" width=\"376\" height=\"266\" srcset=\"https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13.png 2245w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-768x543.png 768w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-1536x1086.png 1536w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-2048x1448.png 2048w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-50x35.png 50w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-288x204.png 288w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-576x407.png 576w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-339x240.png 339w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-678x479.png 678w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-373x264.png 373w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-746x527.png 746w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-691x488.png 691w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-1382x977.png 1382w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-973x688.png 973w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-1946x1376.png 1946w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-1048x741.png 1048w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-478x338.png 478w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-956x676.png 956w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-516x365.png 516w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-1032x730.png 1032w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-680x481.png 680w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-13-1360x961.png 1360w\" sizes=\"auto, (max-width: 376px) 100vw, 376px\" \/>An email survey is easy to set up and relatively inexpensive. If you have an extensive mailing list, you\u2019ll also have access to a <em>sufficient sample size<\/em> from which to get useful insights for your <strong>brand audit<\/strong>.<\/p>\n<p>However, people don\u2019t always respond to <a href=\"https:\/\/www.sortlist.co.uk\/blog\/is-email-marketing-dead\/\">email marketing<\/a>, especially if they\u2019re not personalised.<\/p>\n<p>It\u2019s essential to have a compelling headline that encourages people to participate.<\/p>\n<h4>Telephone Calls<\/h4>\n<p>The most significant benefit of telephone surveys is <em>adaptability<\/em>. Since there\u2019s a living, thinking human being on the phone with the customer, they can probe for additional information if required.<\/p>\n<p>They can also alert you to any unhappy individuals that need immediate attention. While it\u2019s a more expensive option, especially if you <a href=\"https:\/\/www.driveresearch.com\/market-research-company-blog\/using-a-third-party-for-phone-surveys-market-research-company\/\" target=\"_blank\" rel=\"noopener noreferrer\">work with a third party<\/a>, it\u2019s a highly effective method.<\/p>\n<h4>Social Polling<\/h4>\n<p>Polls tend to have <em>excellent interaction rates<\/em> on social media. If you have a wide following on these platforms, it may be a good idea to use the <em>built-in functionalities<\/em> to create your <strong>brand audit survey<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3578 alignleft\" src=\"https:\/\/www.sortlist.co.uk\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/they-wont-push-a-product-14.png\" alt=\"poll brand audit\" width=\"259\" height=\"183\" srcset=\"https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14.png 2245w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-768x543.png 768w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-1536x1086.png 1536w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-2048x1448.png 2048w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-50x35.png 50w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-288x204.png 288w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-576x407.png 576w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-339x240.png 339w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-678x479.png 678w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-373x264.png 373w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-746x527.png 746w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-691x488.png 691w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-1382x977.png 1382w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-973x688.png 973w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-1946x1376.png 1946w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-1048x741.png 1048w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-478x338.png 478w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-956x676.png 956w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-516x365.png 516w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-1032x730.png 1032w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-680x481.png 680w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-14-1360x961.png 1360w\" sizes=\"auto, (max-width: 259px) 100vw, 259px\" \/><\/p>\n<p>However, keep in mind that every person who responds to your poll can see the results. Depending on what you\u2019re asking, you might not want your audience to see the information.<\/p>\n<p>Additionally, social platforms tend to have <span style=\"color: #005d6f;\"><strong>limitations on the number of questions<\/strong><\/span> you can ask, so it\u2019s impossible to create a complex survey.<\/p>\n<h4>Website or Online Questionnaire<\/h4>\n<p>Having a website or an online questionnaire gives you the ability to create a <em>unified polling campaign<\/em>. You can build a complex, <strong>detailed survey<\/strong> and place it on a dedicated landing page on your website.<\/p>\n<p>Once that\u2019s complete, you can send the survey link to your audience via email and <strong>social media<\/strong>. That allows you to reach an even broader audience while gleaning additional insights via <a href=\"https:\/\/www.sortlist.co.uk\/web-analytics\/london-england-gb\">website analytics<\/a>.<\/p>\n<h3>Review Web Analytics<\/h3>\n<p>Your website analytics can give you even more <em>insights into your audience and how your brand is performing<\/em>.<\/p>\n<p>Google Analytics is a free option that\u2019s easy to integrate with almost any site, and it gives you access to exceptionally detailed and insightful data. For example, you\u2019ll be able to review critical elements such as:<\/p>\n<ol>\n<li>Traffic data<\/li>\n<li>Page views<\/li>\n<li>Bounce rate<\/li>\n<li>Conversion rates<\/li>\n<\/ol>\n<h4>Traffic Data<\/h4>\n<p>How many people are visiting your website daily? Which countries are they from? What are their demographics and affinities?<\/p>\n<blockquote><p>Traffic data can help you learn more about your audience and tell you if you\u2019re attracting people from the target customers&#8217; demographics and geographical locations.<\/p><\/blockquote>\n<p>If you are one of the many online businesses today, understanding your visitors is a crucial step in creating a <a href=\"https:\/\/www.sortlist.co.uk\/blog\/content-writing-tips\/\">content plan<\/a>\u00a0that fits your brand and appeals to your audience.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3598\" src=\"https:\/\/www.sortlist.co.uk\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/screen-shot-2021-07-13-at-17.32.21.png\" alt=\"traffic data\" width=\"1205\" height=\"376\" srcset=\"https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-17.32.21.png 1205w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-17.32.21-768x240.png 768w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-17.32.21-50x16.png 50w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-17.32.21-288x90.png 288w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-17.32.21-576x180.png 576w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-17.32.21-339x106.png 339w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-17.32.21-678x212.png 678w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-17.32.21-373x116.png 373w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-17.32.21-746x233.png 746w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-17.32.21-691x216.png 691w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-17.32.21-973x304.png 973w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-17.32.21-1048x327.png 1048w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-17.32.21-478x149.png 478w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-17.32.21-956x298.png 956w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-17.32.21-516x161.png 516w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-17.32.21-1032x322.png 1032w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-17.32.21-680x212.png 680w\" sizes=\"auto, (max-width: 1205px) 100vw, 1205px\" \/><\/p>\n<h4>Page Views<\/h4>\n<p>How many times are visitors viewing your pages? Which pages are noticeably more popular than others? Are there any that users don\u2019t seem to enjoy seeing?<\/p>\n<p>Page view data gives you <em>deeper insights into the behaviour of your visitors<\/em>. It shows where people tend to spend more time, whether they\u2019re new or returning users, and how many pages they look at before leaving your website.<\/p>\n<h4>Bounce Rate<\/h4>\n<p>Bounce rate is a critical statistic that often goes ignored. However, it can give you one of the most vital insights of all: <span style=\"color: #005d6f;\"><strong>whether your website is driving people away<\/strong><\/span>.<\/p>\n<blockquote><p>The bounce rate is determined by people who arrive on your website and then leave immediately.<\/p><\/blockquote>\n<p>Ideally, you should have a <em>40% or lower score<\/em>, but anything between 40% and 55% is still acceptable. Anything over that, and there\u2019s an issue that you need to address.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3592\" src=\"https:\/\/www.sortlist.co.uk\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/screen-shot-2021-07-13-at-15.05.07.png\" alt=\"bounce rate\" width=\"1139\" height=\"276\" srcset=\"https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-15.05.07.png 1139w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-15.05.07-768x186.png 768w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-15.05.07-50x12.png 50w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-15.05.07-288x70.png 288w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-15.05.07-576x140.png 576w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-15.05.07-339x82.png 339w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-15.05.07-678x164.png 678w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-15.05.07-373x90.png 373w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-15.05.07-746x181.png 746w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-15.05.07-691x167.png 691w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-15.05.07-973x236.png 973w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-15.05.07-1048x254.png 1048w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-15.05.07-478x116.png 478w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-15.05.07-956x232.png 956w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-15.05.07-516x125.png 516w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-15.05.07-1032x250.png 1032w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-15.05.07-680x165.png 680w\" sizes=\"auto, (max-width: 1139px) 100vw, 1139px\" \/><\/p>\n<p>A high bounce rate can be the result of:<\/p>\n<ul>\n<li>Slow loading times<\/li>\n<li>Misleading title tags or descriptions<\/li>\n<li>Bad links from other websites<\/li>\n<li>Low-quality content<\/li>\n<li>Bad user experience or interface<\/li>\n<\/ul>\n<p>You should analyse pages with a high score to see how you can improve them.<\/p>\n<h4>Time On Page<\/h4>\n<p>It&#8217;s good to have visitors come on to your site, but you&#8217;ll also want them to ideally stay for as much time as possible to have a good idea of which products and services you are selling.<\/p>\n<p>The <strong>time on page<\/strong> is calculated by:<\/p>\n<blockquote><p>The difference of time a visitor lands on a page to the second they leave said page<\/p><\/blockquote>\n<p>This metric can give you an idea of pages that may not appeal to potential customers and that require some additional work.<\/p>\n<h4>Conversion Rates<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-3579 alignright\" src=\"https:\/\/www.sortlist.co.uk\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/they-wont-push-a-product-15.png\" alt=\"conversion rate\" width=\"274\" height=\"275\" srcset=\"https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15.png 1575w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-768x771.png 768w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-1529x1536.png 1529w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-50x50.png 50w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-288x289.png 288w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-576x579.png 576w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-339x341.png 339w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-678x681.png 678w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-373x375.png 373w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-746x749.png 746w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-691x694.png 691w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-1382x1388.png 1382w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-973x977.png 973w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-1048x1053.png 1048w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-478x480.png 478w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-956x960.png 956w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-516x518.png 516w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-1032x1037.png 1032w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-680x683.png 680w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-1360x1366.png 1360w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-36x36.png 36w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-72x72.png 72w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-65x65.png 65w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-130x130.png 130w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-55x55.png 55w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/they-wont-push-a-product-15-110x110.png 110w\" sizes=\"auto, (max-width: 274px) 100vw, 274px\" \/><\/h4>\n<p>Having an <strong>excellent website<\/strong> doesn\u2019t necessarily mean that you\u2019ll have <strong>high conversion rates<\/strong>. If people aren\u2019t following your calls to action, you may want to <em>review or re-evaluate<\/em> them. You might also have too many CTAs, confusing your visitors.<\/p>\n<p>If you want people to sign up for your newsletters, focus on <span style=\"color: #005d6f;\"><strong>driving them to a landing page<\/strong><\/span> where they can quickly perform the required action. However, if you want them to make a purchase, make it as easy as possible for users to find what they need and proceed to the checkout.<\/p>\n<p>Many <a href=\"https:\/\/www.sortlist.co.uk\/web-analytics\/united-kingdom-gb\">web analytic agencies in the UK<\/a> and other countries are helping businesses with this specific step in the\u00a0<strong>brand\u00a0<\/strong>audit guide.<\/p>\n<h3>Review Social Data<\/h3>\n<p>Social platforms like Twitter, Facebook, and Instagram have <strong>built-in analytics<\/strong> that you can use to <strong>evaluate your brand<\/strong>, its online performance, and the efficacy of your content marketing campaigns.<\/p>\n<p>There are also <strong>management tools<\/strong> that consolidate <em>all the information into a single location<\/em> and give you access to additional insights for your audit.<\/p>\n<p>Like web analytics, you\u2019ll be able to access <strong>demographical data<\/strong>. However, you\u2019ll also see how people interact with you online. Other metrics can give you an indication of:<\/p>\n<ul>\n<li>Overall brand awareness<\/li>\n<li>Negative and positive interactions<\/li>\n<li>Customer experience feedback<\/li>\n<li>Engagement rates<\/li>\n<li>Impressions<\/li>\n<li>Popular and engaging content<\/li>\n<\/ul>\n<p>Don\u2019t be afraid to look at your <strong>social media profiles<\/strong> with a critical eye. Evaluate your content and how people react to your posts to see what resonates with your audience.<\/p>\n<h3>Compare With Competitors<\/h3>\n<p>Are competing brands outperforming you? If so, do you know why?<\/p>\n<p>Before you can effectively <strong>reposition your brand<\/strong>, you\u2019ll need to <em>evaluate your competitors and their marketing activities<\/em>. It\u2019s a critical part of the <strong>brand audit<\/strong> process, so take the time to study your competition.<\/p>\n<p>Consider the following:<\/p>\n<ul>\n<li>Are they engaging in <a href=\"https:\/\/www.sortlist.co.uk\/blog\/co-branding-examples\/\">co-branding<\/a> partnerships?<\/li>\n<li>Which influencers are they working with?<\/li>\n<li>What <strong>type of content<\/strong> are they sharing?<\/li>\n<li>Is their brand performing well?<\/li>\n<li>Are they authentic and transparent with their audience?<\/li>\n<li>Which <strong>keywords<\/strong> are they using?<\/li>\n<li>What is their brand message?<\/li>\n<\/ul>\n<p>Various tools can help you get the required information such as <a href=\"http:\/\/www.ahrefs.com\">Ahrefs<\/a>.\u00a0 \u00a0Below is an example of the &#8216;Content Gap&#8217; tool that helps Sortlist analyse what keywords our competitors are ranking for and that we aren&#8217;t.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3591\" src=\"https:\/\/www.sortlist.co.uk\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/screen-shot-2021-07-13-at-14.37.50.png\" alt=\"ahrefs content gap\" width=\"1416\" height=\"627\" srcset=\"https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50.png 1416w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50-768x340.png 768w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50-50x22.png 50w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50-288x128.png 288w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50-576x255.png 576w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50-339x150.png 339w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50-678x300.png 678w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50-373x165.png 373w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50-746x330.png 746w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50-691x306.png 691w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50-1382x612.png 1382w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50-973x431.png 973w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50-1048x464.png 1048w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50-478x212.png 478w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50-956x423.png 956w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50-516x228.png 516w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50-1032x457.png 1032w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50-680x301.png 680w, https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/screen-shot-2021-07-13-at-14.37.50-1360x602.png 1360w\" sizes=\"auto, (max-width: 1416px) 100vw, 1416px\" \/><\/p>\n<p>However, you can also <em>include questions about your competitors<\/em> in the survey mentioned in step two.<\/p>\n<h3>Internal Auditing<\/h3>\n<p>If you\u2019re doing an internal brand audit, it\u2019s vital to include staff and stakeholders in the process. Encourage them to participate in the <strong>survey<\/strong>, and request <strong>criticism and critique<\/strong>. The goal should be to turn your employees into <strong>brand ambassadors<\/strong> rather than individuals who just come to the office for a check.<\/p>\n<p>Ask your staff how they feel about <em>the brand, its values, and its personality<\/em>. You should ask about their <span style=\"text-decoration: underline;\">overall experience <\/span>at the company. Once you have your new ambassadors\u2019 support, it\u2019ll be a lot easier to spread your message to a broader audience.<\/p>\n<h2>The Benefits of Conducting a Brand Audit<\/h2>\n<p>Conducting a <strong>brand audit<\/strong> is one of the <em>best ways to learn more about your audience and customers<\/em> and to see how the <a href=\"https:\/\/huddlecreative.com\/blog\/2021\/4\/20-the-no-blathering-guide-to-brand-strategy\" target=\"_blank\" rel=\"noopener\">company\u2019s <strong>brand strategy<\/strong><\/a> measures up to their expectations.<\/p>\n<p>However, that\u2019s just one of many benefits of performing the analysis.<\/p>\n<p>By doing a thorough brand evaluation, you\u2019ll be able to:<\/p>\n<ul>\n<li>Identify your <strong>brand performance<\/strong> via its strengths and weaknesses.<\/li>\n<li>Review sales data and find new sales and positioning opportunities.<\/li>\n<li>Identity threats from new and existing competition.<\/li>\n<li>Align your brand with customer expectations.<\/li>\n<li>Discover how you compare against the competition.<\/li>\n<li>Improve your <a href=\"https:\/\/www.sortlist.co.uk\/blog\/marketing-strategy-competitive-positioning\/\">market positioning<\/a>.<\/li>\n<li>Create a consistent brand message.<\/li>\n<li>Redefine your strategy to better suit your audience.<\/li>\n<\/ul>\n<p>Always remember that <em>your brand is how customers perceive your business<\/em>. You may offer the best products or services on the market, but poor positioning and messaging will see people consistently choose the competition over your business.<\/p>\n<h2>What to Do After Completing the Audit<\/h2>\n<p>Doing a <strong>brand audit<\/strong> means nothing if you don\u2019t act on the data and insights you\u2019ve gathered. Once you\u2019ve completed the process, it\u2019s time to <span style=\"color: #005d6f;\"><strong>review the brand audit results<\/strong><\/span> to evaluate the information\u00a0and determine where you can <span style=\"color: #005d6f;\"><strong>make improvements.<\/strong><\/span><\/p>\n<p>Take the necessary actions to reach the goals you outlined, whether that\u2019s <strong>increasing brand awareness<\/strong>, improving <a href=\"https:\/\/app.respona.com\/campaign-details\/%7Burl%7D\" target=\"_blank\" rel=\"noopener\">customer perception<\/a>, or generating higher engagement rates.<\/p>\n<p>Keep in mind that you also need to <em>monitor your brand\u2019s performance continually<\/em>. You may need to make small adjustments, reassess your goals, or test the changes to see if they\u2019re achieving your desired results.<\/p>\n<h2>Do You Need to Conduct a Brand Audit?<\/h2>\n<p>Because performic a brand audit requires lots of time and effort, you should always ask yourself: <strong><span style=\"color: #005d6f;\">does my business really need to perform an audit?<\/span><\/strong> There are a few reasons why you might want to conduct a more recent <strong>brand assessment<\/strong> and determine its <strong>current position in the market<\/strong>:<\/p>\n<ul>\n<li>A drop in sales and <strong>customer loyalty<\/strong><\/li>\n<li>Loss of <a href=\"https:\/\/www.sortlist.co.uk\/branding\/london-england-gb\">brand identity<\/a><\/li>\n<li>Redirecting business focus<\/li>\n<li>Lack of a cohesive image and message<\/li>\n<li>A disconnect between the target audience and the brand<\/li>\n<li>To determine if there are any existing brand problems<\/li>\n<li>Reassert your brand values<\/li>\n<\/ul>\n<p>Not only will you be able to <em>discover any flaws in your brand<\/em>, but you\u2019ll also be able to get valuable insights that can help <strong>improve your position<\/strong> and <strong>messaging<\/strong>.<\/p>\n<p>It\u2019s also an excellent idea to conduct an audit, even if the brand is performing well. It\u2019ll help <em>keep it agile and well-matched<\/em> with the target audience. It\u2019ll also allow businesses to spot any potential problems before they begin to lose customers to the competition.<\/p>\n<p>According to statistics:<\/p>\n<ul>\n<li>Presenting a unified, consistent brand message can <em>increase revenue by up to 23%<\/em>.<\/li>\n<li>89% of customers remain loyal to those brands that have similar values.<\/li>\n<li>59% will buy from brands they trust rather than competition.<\/li>\n<li>86% prefer a brand that\u2019s authentic and stays true to their personality.<\/li>\n<\/ul>\n<p>That\u2019s why it\u2019s essential to <strong>understand your target audience<\/strong>, their likes, dislikes, and what they expect to see from your brand.<\/p>\n<h2>Final Summary<\/h2>\n<p>A brand audit doesn\u2019t determine whether your business is successful. However, it can give you clear insights into <strong><span style=\"color: #005d6f;\">how you can improve your brand\u2019s perception<\/span> and <span style=\"color: #005d6f;\">how you engage with audiences<\/span>.<\/strong><\/p>\n<p>Involve your staff and your customers to see how you can improve the company\u2019s brand and marketing strategy. Use web and social analytics to clean more information about your audience and what they expect from you or identify any issues.<\/p>\n<p>A brand audit is a complex process, but it can significantly boost your business reach and success.\u00a0 If you would like any extra information and help regarding this topic, don&#8217;t hesitate to contact one of our <a href=\"https:\/\/www.sortlist.co.uk\/branding\/united-kingdom-gb\">expert branding agencies in the UK<\/a> or closer to you!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Branding plays a significant role in how customers choose companies with which to work or buy from. It\u2019s one of your business\u2019 most important assets, and it\u2019s critical to develop an appealing brand and story that customers can connect with on an emotional level. If a business has excellent branding, it\u2019s automatically more desirable to [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":10615,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_sb_show_comment_boards":false,"content-type":"","om_disable_all_campaigns":false,"footnotes":""},"categories":[171,191],"class_list":["post-1581","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-branding","category-creative-design"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Brand Audit Process: Step-by-Step Guide and Agencies That Can Help<\/title>\n<meta name=\"description\" content=\"Design the audit framework, question your aduience...here are some of the crucial steps in conducting your own company brand audit.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sortlist.co.uk\/blog\/brand-audit-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Brand Audit Process: Step-by-Step Guide and Agencies That Can Help\" \/>\n<meta property=\"og:description\" content=\"Design the audit framework, question your aduience...here are some of the crucial steps in conducting your own company brand audit.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sortlist.co.uk\/blog\/brand-audit-guide\/\" \/>\n<meta property=\"og:site_name\" content=\"Sortlist Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-18T09:42:32+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-28T08:29:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cdn.blog.production.sortlist.cloud\/wp-content\/uploads\/sites\/7\/2021\/01\/la-magnetica-88.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1093\" \/>\n\t<meta property=\"og:image:height\" content=\"775\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Sarah Madimba\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sarah Madimba\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"14 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.sortlist.co.uk\\\/blog\\\/brand-audit-guide\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.sortlist.co.uk\\\/blog\\\/brand-audit-guide\\\/\"},\"author\":{\"name\":\"Sarah Madimba\",\"@id\":\"https:\\\/\\\/www.sortlist.co.uk\\\/blog\\\/#\\\/schema\\\/person\\\/583a8da2e3093ca6783d605fca4b2fb6\"},\"headline\":\"Brand Audit Process: Step-by-Step Guide and Agencies That Can Help\",\"datePublished\":\"2021-01-18T09:42:32+00:00\",\"dateModified\":\"2024-02-28T08:29:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.sortlist.co.uk\\\/blog\\\/brand-audit-guide\\\/\"},\"wordCount\":2697,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.sortlist.co.uk\\\/blog\\\/brand-audit-guide\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cdn.blog.production.sortlist.cloud\\\/wp-content\\\/uploads\\\/sites\\\/7\\\/2021\\\/01\\\/la-magnetica-88.jpg\",\"articleSection\":[\"Branding\",\"Creative &amp; 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