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Brandwidth
We help brands grow by re-defining and optimising the digital customer experience
Brandwidth is a fully integrated, award-winning customer experience agency. With offices in London and New York, we reinvest over 10% of our turnover into innovation. From research and strategy to activation and execution, we provide innovation-driven digital marketing and experience design for some of the world’s biggest brands, including Dow, Toyota and Apple. No review yetBe the first to write one
Services
11 services offered by Brandwidth
Description Transformation is our driving force. In this ever-evolving world, we’re passionate about guiding businesses through change. Taking a human-centric approach, we forge genuine connections between your brand and your customers, keeping people at the heart of every decision.
Speaking of connections, we’ve mastered the art of the omnichannel experience. Seamlessly weaving together touchpoints, we create journeys that mirror your customers’ interactions with your brand. No gaps, just a cohesive experience that reflects your exceptional service.Skills in Digital Strategy (3) StrategyDigital TransitionDigital Transformation
Learn more about Digital StrategyDescription We’re on a mission to understand your business. Our dedicated team dives deep, delivering relentless value and aligning digital solutions with your goals to guarantee success.
At Brandwidth, consultation and strategy underpin everything we do. We believe that true success stems from a deep understanding of your business. So, we immerse ourselves in every facet of your organisation; delivering meaningful value through digital solutions that align with your goals.
We put strategy into action. Our experts cut through complexity, offering practical strategies that make an immediate impact. We’re here to propel your business forward with clear direction and tangible results.Skills in Marketing (8) Strategic ThinkingMarketing StrategyMarketing ConsultingSports MarketingMarketing MixMarketing ServicesB2C MarketingMarketing Development
Learn more about MarketingDescription The effectiveness of your content can make or break your brand’s success. We understand the significance of a well-crafted content strategy that harmonises with your business goals.
Crafting compelling content is just one piece of the puzzle; aligning it seamlessly with your business objectives requires a robust content strategy. This strategy is your blueprint for success, ensuring that every piece of content – from social media posts and blog articles to the copy on your website – resonates with your audience, advances your brand narrative, and connects with your corporate and commercial objectives.
At Brandwidth, we approach content strategy with meticulous precision, leveraging our expertise in content management and channel management.
We know that content transcends platforms, and our approach ensures that your message retains its potency across various digital touchpoints.Skills in Content Strategy (4) Social Content StrategyShareable ContentSocial StrategyStorytelling
Learn more about Content StrategyDescription Mobile applications act as a bridge between online and offline touchpoints, offering continuity for customers as they navigate different channels. They often provide a shortcut for repeat use of killer features, providing a direct connection with the brand and an opportunity to build engagement and loyalty, cementing a cohesive brand experience.
Brandwidth specialises in developing integrated products that leverage the proliferation of IoT devices with feature-rich mobile applications acting as control centres, enabling users to manage and interact with a huge range of services to make their lives easier. From entertainment to energy and connected vehicles, our principles remain the same when engineering beautiful and simple applications that play a vital role in both individual experiences and omnichannel marketing strategies.
Developments in 3D and immersive applications have ushered in enhanced levels of engagement, interactivity, and customisation. The bedrock of virtual reality (VR) and augmented reality (AR), these applications craft captivating experiences that resonate with consumers, profoundly influencing brand engagement.
They excel at presenting products in a visually stunning and interactive manner, allowing customers to virtually experience items within their intended environment. This proves particularly advantageous for campaigns that allow customers to evaluate the fit, appearance, or functionality of products such as cars, interiors, or clothes in realistic scenarios, nurturing better comprehension and confidence in purchase decisions.Skills in Mobile App (11) Hybrid Mobile App DevelopmentNative AppsiOS App DevelopmentiPad App DevelopmentHybrid Mobile AppAndroid App DevelopmentMobile PrototypingMobile AppAndroid AppMobile App Design+1
Learn more about Mobile AppDescription Successful software development and engineering requires an integration of principles, technologies, and methodologies that we centralise through our DevOps approach. Brandwidth has several in-house multi-disciplinary technical teams that provide web and native mobile application development to effectively realise the digital experiences conceived by our creatives.Skills in Website Creation (8) Responsive Web DesignWeb ContentWebsite OptimizationFront End DevelopmentTechnical DesignBack-End DevelopmentWebsite DesignWebsite Development
Learn more about Website CreationDescription CRM has transcended its origins as a contact management tool to become a strategic imperative for businesses to centralise customer data, interactions, and feedback. By doing so, companies can derive insights that fuel informed decision-making and foster genuine connections.
Achieving personalised interactions demands a comprehensive view of each customer, necessitating seamless integration of data from various touchpoints. Brandwidth specialises in extracting the best results from businesses’ technical stacks, creating more integrations and two-way syncs to ensure that contact data remains consistently updated across all channels and applications. This enables brands to build high-definition customer profiles and do more, faster.
Beyond surface-level data, customers now anticipate tailored interactions and a deep understanding of their preferences – the essence of 1-to-1 personalisation.
Here, AI plays a crucial role in analysing large volumes of customer data to identify trends, preferences, and opportunities. Our experience in integrating enterprise CRM means that marketing campaigns, product recommendations, and service offerings deliver remarkable precision, ultimately strengthening customer loyalty and advocacy.
Without effective CRM implementation, the challenge of connecting the dots between different interactions could lead to fragmented experiences and frustrated customers. In an omnichannel environment, it’s the linchpin for crafting cohesive customer experiences across diverse touchpoints. Our understanding of CRM strategy, systems and execution is the cornerstone to building effective customer experiences, so customers receive consistent interactions, irrespective of the channel they engage through. This cohesiveness builds trust, bolsters brand perception and improves conversion.Skills in Email Marketing (6) RemarketingEmailingNewsletterEmail CopywritingEmail Marketing CampaignEmail Template Design
Learn more about Email MarketingDescription In today’s dynamic digital landscape, where businesses are navigating the ever-evolving realm of online engagement, one cornerstone prevails: Commerce. Across digital experiences, commerce plays a central role that transcends industry boundaries. Whether organisations are eyeing the direct-to-consumer avenue or not, understanding the intricate relationship between commerce and digital experience is key to enhancing effectiveness and driving growth.
The ever-increasing customer demands for smooth online transactions have made it even more important to be fluent in commerce. It’s not just about capitalising on the direct-to-consumer trend; it’s about meeting customers where they are in their digital journey. That’s where we come in. As experienced specialists in eCommerce, our expertise positions us as the ideal growth partner. We’re more than consultants; we’re catalysts for scaling and transformation.
Our teams of strategists, analysts, consultants, and UX designers don’t merely scratch the surface; they delve deep to unearth the crucial components of your success. Our approach encompasses a diverse array of inputs; from leveraging market research, to building a picture of your business from the inside out. Bringing together data like market trends, analytics and performance data, user research and countless other examples of insight we establish a foundation that helps to guarantee success. This holistic approach informs our strategic rationale, establishing the basis to create frictionless experiences throughout the path to purchase.Skills in E-commerce (11) B2B eCommerceEcommerceEcommerce WebsiteOnline storeOnline EcommerceEcommerce Web DevelopmentMagento EcommerceMarket LauncheCommerce MarketingeCommerce Development+1
Learn more about E-commerceDescription It’s of paramount importance to fully understand exactly what’s working and what’s not working when it comes to your digital real estate and your marketing strategy.
Whether you’re looking for support to help increase conversion rates, optimise marketing campaign performance or improve an on-site user experience – we’re here to work alongside you to help ensure a data-driven strategy is at the heart of everything you do.
We pinpoint and measure every touchpoint of your customer’s online behaviour; spotting trends, testing theories, optimising journeys and helping you to build more effective marketing campaigns.
Our approach includes:
Tracking and Measurement – working across multiple tools and platforms, helping to deliver actionable insights, measure success and drive meaningful results.
Optimisation – combining data and insights with our customer-experience-centered design thinking to ensure your users are achieving the goals you’ve set out for them in the easiest way
Learn more about Data ConsultingDescription User Experience (UX) and User Interface (UI) are the backbone of successful digital experiences. At Brandwidth, we are dedicated to staying at the forefront of cutting-edge design practices, allowing us to offer you the expertise and diverse perspectives necessary to stay competitive in the market.
Our collaborative and data-driven approach stems from the belief that good design happens when we design with people, not just for them. Through applying user-centred methods, we are able to dive into the world of your users, understanding their varying behaviours, needs, and challenges. The outcomes of our workshops and extensive research allow us to make informed decisions with your users at the heart. Our collective understanding will take the shape of user journeys, storyboards, service blueprints, and user personas, which create the foundations to drive subsequent ideation and delivery phases.
Working collaboratively to ideate and explore possible solutions, our teams will create low-fidelity designs, including wireframes, concept sketches, and prototypes that can be tested with real users, ensuring feedback is gathered early and often. This process ensures we create a seamless experience, where every interaction is meaningful and supports people in achieving their goals.
Upon further iteration of the solution, we are able to introduce higher-fidelity designs. Our designers skilfully blend aesthetics and functionality to craft interfaces that align with your brand identity and user expectations.
We have a commitment to inclusive design, which ensures we make great experiences accessible to everyone. By adhering to best practices and accessibility standards, we create digital experiences that accommodate all users.Skills in Ergonomy (UX/UI) (21) UX DesignUI DesignUsability TestingUser ResearchUser TestingUser JourneyCustomer Journey MappingInteraction DesignMobile App UI DesignUser Experience+11
Learn more about Ergonomy (UX/UI)Description At Brandwidth we tailor each experience based on your business needs and objectives. We take time to truly understand your brand, and work closely with you to ensure our solution is exactly what you require.
Expertise: Benefit from our team’s deep expertise in AR, VR, and mixed reality technology.
Custom Solutions: We tailor immersive experiences to your brand’s unique needs and objectives.
Seamless Integration: We ensure smooth integration with your existing digital strategies and marketing efforts.
Track Record: Trusted by leading brands across various industries to deliver exceptional results.
ROI-Driven: Our solutions are designed to deliver measurable returns on investment.
Comprehensive Support: From concept to execution, we provide end-to-end support throughout your immersive journey.Skills in Innovation (9) 360 VR VideoBusiness IntelligenceAugmented Reality (AR)Virtual Reality (VR)Mixed Reality DevelopmentVirtual Reality DevelopmentAugmented Reality IntegrationDeep AR DevelopmentAR experience development
Learn more about Innovation
Team
100 members in Brandwidth's team
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Details
https://brandwidth.com
- HeadquarterLondon, UK