The 10 Best Microsoft Dynamics CRM Consulting Firms in The United Kingdom - 2025 Reviews

Top Microsoft Dynamics CRM Consulting Firms in The United Kingdom

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Elevate your business operations with top-tier Microsoft Dynamics CRM Consulting firms in the United Kingdom. Our curated list showcases expert consultants and firms specializing in customizing and implementing Microsoft Dynamics CRM solutions. Explore each consultant's portfolio and client testimonials to find the perfect match for your business needs. Whether you require system integration, data migration, or tailored CRM strategies, these UK-based specialists are equipped to optimize your customer relationship management. Seeking the ideal Microsoft Dynamics CRM partner? Utilize Sortlist to post your project requirements, allowing skilled consultants to reach out with bespoke proposals aligned with your specific business objectives and industry demands.

All Microsoft Dynamics CRM Consulting Consultants in The United Kingdom

  • 5
    (1 review)

    We help businesses like you thrive online using our custom digital solutions.

    We specialise in app and web development , software solutions , and digital content creation. We work with well-known brands such as Hornby Hobbies and Tarmac as well as celebrities including Jim Moir , and small and medium-sized local businesses. Our clients like the fact that we are responsive, easy to work with, and completely focused on delivering results that make a difference. Web & Mobile App Development – Creating visually stunning websites and building robust, intuitive mobile applications. Custom Digital Platforms – Tailored development of CMS and platforms, including e-commerce solutions (WooCommerce, Shopify, Squarespace). Digital Marketing & SEO – Enhancing online visibility through targeted campaigns across social media, email, web, and search engines. E-learning & CPD Solutions – Development and conversion of CPD and e-learning into online solutions. Content Creation – High-quality image, photography, and video production to support your digital strategy.
    Looking for work in Microsoft Dynamics CRM Consulting
    Located in Kent, United Kingdom
    From €1,000 for Microsoft Dynamics CRM Consulting
    Worked in Toys (+3)
    Speaks English
    1-10 members
  • (0 review)

    Where strategy meets execution - and results follow.

    Agile Business Consultancy, Digital Transformation & Innovation. Most businesses don’t need more theory or slide decks. They need sharper insight, focused support, embedded solutions, and outcomes that actually move the needle. That’s why we built B10. To uncover what’s holding you back, cut through complexity, and deliver results you can measure. We’ve worked inside companies battling inefficiency and alongside founders scaling from zero. We’ve also watched traditional consultancies fail—too slow, too theoretical, too focused on decks over delivery. We built something better: lean, direct, and built for execution. What We Do. Business Consultancy: We rebuild commercial systems for clarity, scale, and speed. From go-to-market execution and operations to sales systems and strategy, we fix what’s slowing you down—and help you grow faster. Business Advisory: You know your business. We bring the outside perspective. Our advisory support is senior-led, sharp, and focused on commercial clarity, board-level decisions, and real strategic impact. Business Transformation: When your business outgrows its systems, we realign it for growth. We identify what’s not working across people, process, and platforms—and rebuild what matters. Digital Transformation: We modernise your tech stack to drive outcomes, not overhead. From CRM and platform integration to process automation, we ensure every system supports performance. Partners: IBM · Microsoft (CSP & AI Cloud) · monday.com · Capsule CRM · Transpond · HubSpot for Startups · Drip · Shopify · WooCommerce · WP Engine · Increff · MRPeasy Procurement: eTendersNI · Bloom · Constellia Scaling, stuck, or starting again? B10 helps you move forward with clarity, pace, and real-world results.
    Looking for work in Microsoft Dynamics CRM Consulting
    Located in BT9, United Kingdom
    From €199 for Microsoft Dynamics CRM Consulting
    Works in multiple industries
    Speaks English
    1-10 members
  • (0 review)
    Looking for work in Microsoft Dynamics CRM Consulting
    Located in Greater London, United Kingdom
    From €1,000 for Microsoft Dynamics CRM Consulting
    Works in multiple industries
    Speaks English, Russian(+1)
    1-10 members
  • (0 review)

    We are your Power Platform & Microsoft Dynamics 365 experts. Business Central, Sales, Service, Marketing & Dataverse

    City Dynamics are a leading Microsoft Dynamics 365 specialist located in London, UK. Trusted Gold Partners. Call to today to see how we can help you.
    Looking for work in Microsoft Dynamics CRM Consulting
    Located in London, United Kingdom
    Budget on request
    Works in multiple industries
    Speaks English
    1-10 members
  • (0 review)
    Advantage specialise in Microsoft Dynamics 365, GP, CRM & NAV software, Business Intelligence solutions, Managed Services & IT support all over the UK
    Looking for work in Microsoft Dynamics CRM Consulting
    Located in Greater London, United Kingdom
    From €1,000 for Microsoft Dynamics CRM Consulting
    Works in multiple industries
    Speaks English
    1-10 members
  • (0 review)
    LTIMindtree is a global technology consulting company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.
    Looking for work in Microsoft Dynamics CRM Consulting
    Located in Greater London, United Kingdom
    From €1,000 for Microsoft Dynamics CRM Consulting
    Works in multiple industries
    Speaks English
    1-10 members
  • Looking for work in Microsoft Dynamics CRM Consulting
    Located in Glasgow, United Kingdom
    From €3,000 for Microsoft Dynamics CRM Consulting
    Works in multiple industries
    Speaks English
    51-200 members
  • (0 review)

    We do IT differently.

    Infinity Group are a Leading IT Company in London. We also provide IT Consultancy and IT Infrastructure to 1000's of businesses across London and the UK. Our customer reviews currently score 4.7/5 on Feefo.
    Looking for work in Microsoft Dynamics CRM Consulting
    Located in London, United Kingdom
    From €1,000 for Microsoft Dynamics CRM Consulting
    Works in multiple industries
    Speaks English
    51-200 members
  • NECL can help with IT Consultancy, Cloud IT Solutions, Outsourcing & IT Support for home & business IT users in London. Experience IT Support the NECL way!
    Looking for work in Microsoft Dynamics CRM Consulting
    Located in London, United Kingdom
    From €1,000 for Microsoft Dynamics CRM Consulting
    Works in multiple industries
    Speaks English
    1-10 members
  • 4.9
    (26 reviews)

    Digital Marketing Redefined

    Top awarded
    PSA NOTE: As part of our terms for Sortlist effective June 1, 2023, we'll not be calling you via your phone line or any unofficial methods asides a virtual meeting via Zoom, Microsoft Teams, and Google Meet, after a message has been sent to your email, you have 12 hours to respond, and failure to respond means we'll not follow up with you, we'll further cancel and blacklist your contact for future references. To understand more, learn about Rovamedia processes and protocols for working with us at: https://rovamedia.com/faqs/ Rovamedia is a digital marketing management service that supports subscriptions for various social media services for individuals and organizations. Rovamedia is a network of professional, highly talented, independently certified & advertising agencies with expertise in Digital Marketing Solutions. Rovamedia's vision is to support small medium and large-scale agencies to thrive in their businesses and enhance the intelligence, expertise, reach, and effectiveness of the members through knowledge sharing, international best practices, and compelling digital content collaboration. Rovamedia is a value-driven Digital Marketing agency dedicated to empowering our customers. Over the years, we have worked with Fortune 500s and brand-new startups. We help ambitious businesses like yours generate more profits by building awareness, driving web traffic, connecting with customers, and growing overall sales. All clients we serve, are availed the opportunity to collaborate, share, envision, and bring the digital scope of their objectives close as they realize these using professional top-notch digital marketing services Rovamedia serves. Rovamedia provides the smartest and most innovative method to manage your business online digital media marketing with ease and great pricing. We pursue relationships based on transparency, persistence, mutual trust, and integrity with our employees, customers, and other business partners. We work in areas as diverse as search engine optimization, social media marketing, email marketing, and digital marketing. We provide marketing services to startups and small businesses looking for a partner for their digital media. We work with you, not for you. PSA NOTE: As part of our terms for Sortlist effective June 1, 2023, we'll not be calling you via your phone line or any unofficial methods asides a virtual meeting via Zoom, Microsoft Teams, and Google Meet, after a message has been sent to your email, you have 12 hours to respond, and failure to respond means we'll not follow up with you, we'll further cancel and blacklist your contact for future references. To understand more, learn about Rovamedia processes and protocols for working with us at: https://rovamedia.com/faqs/ Our Vision  is dynamic and encompasses a lot. Having been a strategic partner to numerous large and small organizations in providing a sustainable digital marketing experience, we can right align our vision as follows: Create Dynamic Brands Serve More Countries Provide Digital Marketing Education A Large Audience of Loyalists Rovamedia is a network of professional, highly talented, independently certified & advertising agencies with expertise in Digital Marketing Solutions. Rovamedia’s mission is to support small medium and large-scale agencies to thrive in their businesses and enhance the intelligence, expertise, reach, and effectiveness of the members through knowledge sharing, international best practices, and compelling digital content collaboration. Our team of specialists consistently delivers outstanding results combining creative ideas with our vast experience. We can help you build a sustainable, meaningful relationship with your clients by engaging them with your brand leveraging technology. We have developed search strategies for leading brands to small and medium-sized businesses in many industries across the world. PSA NOTE: As part of our terms for Sortlist effective June 1, 2023, we'll not be calling you via your phone line or any unofficial methods asides a virtual meeting via Zoom, Microsoft Teams, and Google Meet, after a message has been sent to your email, you have 12 hours to respond, and failure to respond means we'll not follow up with you, we'll further cancel and blacklist your contact for future references. To understand more, learn about Rovamedia processes and protocols for working with us at: https://rovamedia.com/faqs/
    Looking for work in Microsoft Dynamics CRM Consulting
    Unknown location
    From €1,000 for Microsoft Dynamics CRM Consulting
    Worked in E-commerce (+16)
    Speaks English
    51-200 members
  • (0 review)

    We are a global consultancy firm that empowers our clients through innovative Microsoft solutions.

    Our team of world-class professionals across the globe work together to innovate and enable sustainable business transformation. What exactly does that mean? Working across the private and public sectors, we offer various business-tailored services and solutions to seamlessly guide organisations through their transformation journey. From finance transformation, to maximising the latest Low Code developments or preparing for next generation AI and modern data-based transformation; we have the expertise to take your organisation to the next level.   We also support organisations in planning and prioritising their transformation journey through our Advisory teams and support those who have already made investments on their journey with Change Management and Microsoft Dynamics 365 Application Support.  How do we do it? We’re able to utilise the deep understanding of the latest Business Applications and cutting-edge Cloud technologies, through a team of talented consultants to fully leverage the potential of the organisations we work with.  Our Global footprint and local expertise across Europe, certified by 'Great Place to Work' ensures our customers have access to the highest quality support, potential funding programmes and future roadmap insight. A rich history of innovation Hitachi Solutions is part of Hitachi, Ltd. — one of the largest organisations in the world. We are fortunate to be a part of this extraordinary network of innovators where we have instant access to the experience and insight of over 850 companies worldwide. We’re proud to embrace the core values of our Japanese parent company, Hitachi Ltd. In practice, that means that we work as a single team with our customers – providing leadership to driving business transformation and social innovation forward, but ultimately weaving collaboration and partnership into everything we do, while always putting the ambitions of our customers first.
    Looking for work in Microsoft Dynamics CRM Consulting
    Unknown location
    From €1,000 for Microsoft Dynamics CRM Consulting
    Works in multiple industries
    Speaks English
    1-10 members
  • (0 review)
    Leading IT company London & wider UK businesses rely on. Get IT support, managed services and business applications from an expert IT provider
    Looking for work in Microsoft Dynamics CRM Consulting
    Unknown location
    From €1,000 for Microsoft Dynamics CRM Consulting
    Works in multiple industries
    Speaks English
    1-10 members

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Customer reviews about Microsoft Dynamics CRM Consulting Firms in The United Kingdom

Sarah T.Retail | United Kingdom

Choosing this Microsoft Dynamics CRM Consulting Firm for our UK business was the best decision we made. Their consultants were not only knowledgeable but extremely proactive in ensuring our CRM systems were aligned with our sales strategies. Definitely a top-notch service!

Mike R.Financial Services | United Kingdom

This UK-based Microsoft Dynamics CRM consulting firm has been instrumental in optimizing our customer relationship management. Their attention to detail and customized solutions have greatly improved our client interactions. Highly recommend for reliable CRM consulting!

Janet P.Technology | United Kingdom

If you're looking for a superb Microsoft Dynamics CRM Consulting Consultant in the UK, look no further. They helped us streamline our operations and enhanced our customer data analysis, which significantly impacted our marketing strategies. Great team, great results!

Insights from a Local Expert: Microsoft Dynamics CRM Consulting in the UK

Acknowledged Excellence and Achievements

The landscape of Microsoft Dynamics CRM consulting in the UK is marked by an impressive array of awards that underscore the expertise and innovation in this sector. UK-based agencies are frequently honoured with industry accolades such as the Microsoft Partner of the Year Awards for their excellence in delivering comprehensive Dynamics CRM solutions. These acknowledgements not only highlight the capabilities of top consulting firms but also provide a metric of trust and reliability for businesses looking for expert partners.

Stellar Client Engagements

UK consultants in Microsoft Dynamics CRM have a robust track record of successful collaborations with leading companies. Whether it's helping retail giants streamline customer data, aiding financial institutions in enhancing client relationships, or empowering healthcare providers to manage patient interactions more effectively, these agencies boast a diverse portfolio. Their expertise in customising Dynamics CRM to fit distinct business models and sectors allows them to cater to a wide range of needs, making them invaluable partners to businesses across the nation.

Guidance on Budgeting for CRM Consulting

Investing in a Microsoft Dynamics CRM consultant can significantly enhance your customer relationship management strategies, but it's crucial to consider budgeting wisely. Here are a few pointers:

  • Scope of Need: Assess the complexity of your CRM needs. For smaller projects or businesses, you might prefer mid-sized firms known for agile solutions that won't break the bank. Here, projects can range from £5,000 to £20,000.
  • Comprehensive Solutions: Larger enterprises with complex needs might require a bespoke solution that integrates various functionalities tailored to their extensive customer databases and multi-faceted interaction processes. These projects typically start at around £25,000 and can extend into six figures, depending on the breadth and depth of the implementation.

Firms should also consider the long-term benefits of investing in high-calibre CRM strategies, which can include increased customer satisfaction, higher retention rates, and potentially significant returns on investment. Weighing these benefits against initial costs is key to making a knowledgeable decision.

Conclusion

With their proven track record and a number of notable awards, Microsoft Dynamics CRM consultants in the UK embody a blend of innovation, reliability, and expertise. Their wide-ranging experience with diverse clients, partnered with strategic budgeting advice, prepares businesses of any scale to embark on or enhance their CRM journeys. As a Sortlist local expert in the UK, I highly recommend tapping into the expertise available to leverage your business's customer relations and drive growth.

Ray Baijings
Written by Ray Baijings Sortlist Expert in The United KingdomLast updated on the 16-05-2025

Latest Projects Submitted to Microsoft Dynamics CRM Consulting Consultants in The United Kingdom

Migration to Microsoft Dynamics CRM for Financial Services FirmEstablished financial services provider>25,000£ | 05-2025A financial services company is seeking support to migrate their existing CRM system to Microsoft Dynamics CRM. The project aims to enhance data security, improve customer lifecycle management, and integrate with existing financial software solutions. The consultancy should have extensive experience with Dynamics CRM migrations in the financial sector.
Enhancement of Marketing Automation Using Microsoft Dynamics CRMGrowing digital marketing company>25,000£ | 05-2025A digital marketing company is seeking to enhance their marketing automation capabilities using Microsoft Dynamics CRM. The project involves setting up and customizing marketing modules to improve campaign management and lead tracking efficiency. The selected consultancy must have extensive experience in CRM implementation tailored for marketing teams.
Migration to Latest Microsoft Dynamics CRM VersionEstablished logistics firm>25,000£ | 05-2025A well-established logistics firm is seeking a specialized agency to assist with the migration of their existing CRM system to the latest version of Microsoft Dynamics CRM. The goal is to ensure seamless data transition while enhancing functionalities that support their logistic and customer management processes.
Enhancing Customer Engagement with Microsoft Dynamics CRMEstablished financial services firm>25,000£ | 05-2025A well-established company in the financial services sector is seeking an experienced consultancy to optimize their customer engagement strategies using Microsoft Dynamics CRM. The objective is to improve personalization in client interactions and streamline back-end operations. Candidates should have a robust portfolio demonstrating success in similar scale CRM enhancements.
Enhancement of Microsoft Dynamics CRM for Customer InsightsEstablished automotive service provider>25,000£ | 05-2025A well-established company in the automotive service sector is looking to enhance their Microsoft Dynamics CRM to obtain more actionable customer insights. The project involves customizing the CRM system to better analyze customer data, improve customer retention, and tailor marketing strategies. The partner required should have a robust understanding of Microsoft Dynamics and experience in the automotive industry.

Frequently Asked Questions.


Partnering with a Microsoft Dynamics CRM consulting firm in the United Kingdom can yield significant long-term benefits that extend far beyond the initial implementation phase. These benefits can have a lasting impact on your business's efficiency, growth, and competitive edge. Let's explore some of the key advantages:

  1. Continuous Optimization and Improvement: A reputable Microsoft Dynamics CRM consulting firm will not just set up your system and leave. They will work with you to continuously optimize and improve your CRM processes, ensuring that your system evolves with your business needs and the latest technological advancements.
  2. Tailored Industry Expertise: UK-based consulting firms often specialize in specific industries. This means they can provide ongoing insights and best practices relevant to your sector, whether it's finance, manufacturing, or retail, helping you stay ahead of industry-specific challenges and opportunities.
  3. Enhanced Data Analytics and Reporting: As your business grows, so does your data. Consulting firms can help you leverage advanced analytics tools within Dynamics CRM to turn this data into actionable insights, supporting data-driven decision-making across your organization.
  4. Scalability and Future-Proofing: A good consulting partner will design your CRM system with scalability in mind. They'll ensure that as your business grows, your CRM can easily adapt and expand, preventing costly overhauls in the future.
  5. Integration Expertise: Over time, you may need to integrate new tools and systems with your CRM. Consulting firms can provide the technical expertise to seamlessly integrate these systems, maintaining a cohesive technology ecosystem.
  6. Compliance and Security Updates: With ever-changing regulations like GDPR in the UK and EU, having a consulting partner can ensure your CRM system remains compliant and secure. They can implement regular updates and best practices to protect your data and maintain regulatory compliance.
  7. Training and Change Management: As your team grows or changes, a consulting firm can provide ongoing training and change management support, ensuring high user adoption rates and maximizing your ROI on the CRM investment.
  8. Custom Development and Innovation: As your business needs evolve, you may require custom functionalities. A long-term consulting partner can develop bespoke solutions and innovative features tailored to your specific requirements.
  9. Cost Efficiency: While it may seem counterintuitive, a long-term partnership can actually be more cost-effective. By preventing issues, optimizing processes, and providing timely support, consultants can help you avoid costly mistakes and downtime.
  10. Competitive Advantage: With a consultant's ongoing support, you can stay at the forefront of CRM technology, implementing new features and best practices faster than competitors who may be struggling with in-house management of their CRM systems.

According to a recent survey by Forrester, businesses that engage in long-term partnerships with CRM consultants report a 30% higher satisfaction rate with their CRM systems compared to those who only use consultants for initial implementation. Furthermore, these businesses see an average of 25% improvement in customer retention rates over a three-year period.

In the fast-paced UK business environment, where customer expectations are continuously evolving, a long-term partnership with a Microsoft Dynamics CRM consulting firm can be the key to sustained success and growth. It's not just about implementing a system; it's about creating a dynamic, evolving CRM strategy that continues to drive value for your business year after year.



Microsoft Dynamics CRM offers robust security features to protect sensitive business data, and UK consultants play a crucial role in implementing and optimising these measures for their clients. Let's explore the key security aspects and how consultants ensure data protection:

Security Features of Microsoft Dynamics CRM:
  • Role-Based Security: Allows granular control over user access to specific data and features.
  • Field-Level Security: Enables restrictions on access to individual fields within records.
  • Record-Based Security: Provides the ability to control access to specific records or groups of records.
  • Encryption: Utilises encryption for data at rest and in transit, including TLS 1.2 for communications.
  • Multi-Factor Authentication (MFA): Adds an extra layer of security for user logins.
  • Audit Trails: Tracks and logs user activities for compliance and security monitoring.
  • Integration with Azure Active Directory: Enhances identity and access management capabilities.
How UK Consultants Ensure Data Protection:
  1. Compliance with UK and EU Regulations: Consultants ensure that Dynamics CRM implementations comply with GDPR, UK Data Protection Act 2018, and other relevant regulations.
  2. Security Assessment and Planning: Conduct thorough security assessments of clients' existing systems and develop comprehensive security plans.
  3. Custom Security Configurations: Tailor security settings to meet specific client needs and industry requirements.
  4. Data Encryption Implementation: Assist in setting up and managing encryption keys and ensuring proper encryption practices.
  5. Regular Security Audits: Perform periodic security audits to identify and address potential vulnerabilities.
  6. User Training and Awareness: Provide training to client staff on security best practices and data protection protocols.
  7. Disaster Recovery and Business Continuity: Develop and implement robust backup and recovery strategies to protect against data loss.
  8. Third-Party Integration Security: Ensure that any third-party integrations with Dynamics CRM adhere to strict security standards.
  9. Monitoring and Incident Response: Implement monitoring tools and develop incident response plans to quickly address security issues.

UK consultants also stay informed about the latest security threats and updates specific to the UK market. They work closely with Microsoft's UK team to leverage local support and resources, ensuring that their clients benefit from the most up-to-date security measures and best practices.

It's worth noting that as of 2024, there's an increased focus on AI-driven security features within Dynamics CRM. UK consultants are at the forefront of implementing these advanced security measures, which include anomaly detection and predictive threat analysis, further enhancing the protection of client data in an ever-evolving digital landscape.



Implementing Microsoft Dynamics CRM can be a transformative process for UK businesses, but it often comes with its share of challenges. Here are the most common hurdles organisations face and how experienced consultants in the United Kingdom address them:

  1. User Adoption

    Challenge: Employees may resist change or struggle to adapt to the new system.

    Solution: Consultants implement comprehensive training programmes tailored to different user roles. They often use a 'train-the-trainer' approach and create user-friendly documentation. Some firms also develop gamification strategies to boost engagement and adoption rates.

  2. Data Migration and Integration

    Challenge: Transferring data from legacy systems and integrating with existing tools can be complex and time-consuming.

    Solution: Experienced consultants perform thorough data cleansing and mapping exercises. They use advanced ETL (Extract, Transform, Load) tools and custom scripts to ensure smooth data migration. For integration, they leverage Microsoft's extensive API capabilities and may develop custom connectors when necessary.

  3. Customisation vs. Out-of-the-Box Functionality

    Challenge: Balancing unique business needs with standard CRM features while avoiding over-customisation.

    Solution: UK consultants conduct in-depth business process analyses to identify essential customisations. They prioritise configuration over custom development where possible, ensuring scalability and easier future upgrades.

  4. Compliance and Data Protection

    Challenge: Ensuring the CRM system meets UK and EU data protection regulations, including GDPR.

    Solution: Consultants implement robust security measures, such as role-based access controls and data encryption. They also set up proper data retention policies and ensure the system supports data subject rights as required by GDPR.

  5. Change Management

    Challenge: Managing the organisational impact of implementing a new CRM system.

    Solution: Consultants develop comprehensive change management strategies, including stakeholder analysis, communication plans, and phased rollout approaches. They often work closely with internal champions to drive acceptance across the organisation.

  6. Performance and Scalability

    Challenge: Ensuring the CRM system performs well under load and can scale with business growth.

    Solution: UK consultants conduct thorough performance testing and optimisation. They design the system architecture with scalability in mind, often leveraging cloud capabilities of Microsoft Azure for flexibility and future growth.

To address these challenges effectively, many UK businesses turn to specialised Microsoft Dynamics CRM consulting firms. These consultants bring a wealth of experience from various industries and can provide tailored solutions that align with specific business needs and the unique regulatory environment of the United Kingdom.

According to a recent survey by Computing, 68% of UK organisations reported improved customer satisfaction after successfully implementing CRM systems with professional guidance. This underscores the value of expert consultancy in navigating the complexities of CRM implementation.

By partnering with experienced consultants, UK businesses can not only overcome these common challenges but also maximise the benefits of Microsoft Dynamics CRM, leading to improved customer relationships, increased operational efficiency, and data-driven decision-making capabilities.